Need Admin Access to Legacy "FreeNetName" Website Hosting
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- Re: Need Admin Access to Legacy "FreeNetName" Webs...
20-08-2019 6:10 PM
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Hello...
I'm the web-designer for the Tower Theatre Company, whose website was originally hosted (back in 2000) by FreeNetName (FNN).
FNN was then apparently bought by MadAsAFish (MAAF), which was in turn bought by PlusNet (PN).
We are now in the process of updating our website and need to change the DNS settings of the domain to point to the new site, but I can't get to those details. Unfortunately, no one in the organisation knows how it was done 'back in the day', or how to access it now.
I can log into our MAAF account where the website is referenced (which I referenced in creating this account), but there is no information on how to get to the domain's administration controls.
A WhoIs query returned:
_______________________________________________________
$ whois towertheatre.org.uk
% IANA WHOIS server
% for more information on IANA, visit http://www.iana.org
% This query returned 1 object
refer: whois.nic.uk
domain: UK
organisation: Nominet UK
address: Minerva House
address: Edmund Halley Road
address: Oxford Science Park
address: Oxford OX4 4DQ
address: United Kingdom
contact: administrative
name: Managing Director
organisation: Nominet UK
address: Minerva House
address: Edmund Halley Road
address: Oxford Science Park
address: Oxford OX4 4DQ
address: United Kingdom
phone: +44 1865 332211
fax-no: +44 1865 332299
e-mail: md@nominet.org.uk
contact: technical
name: Technical Director
organisation: Nominet UK
address: Minerva House
address: Edmund Halley Road
address: Oxford Science Park
address: Oxford OX4 4DQ
address: United Kingdom
phone: +44 1865 332211
fax-no: +44 1865 332299
e-mail: td@nominet.org.uk
nserver: DNS1.NIC.UK 213.248.216.1 2a01:618:400:0:0:0:0:1
nserver: DNS2.NIC.UK 103.49.80.1 2401:fd80:400:0:0:0:0:1
nserver: DNS3.NIC.UK 213.248.220.1 2a01:618:404:0:0:0:0:1
nserver: DNS4.NIC.UK 2401:fd80:404:0:0:0:0:1 43.230.48.1
nserver: NSA.NIC.UK 156.154.100.3 2001:502:ad09:0:0:0:0:3
nserver: NSB.NIC.UK 156.154.101.3
nserver: NSC.NIC.UK 156.154.102.3
nserver: NSD.NIC.UK 156.154.103.3
ds-rdata: 43876 8 2 A107ED2AC1BD14D924173BC7E827A1153582072394F9272BA37E2353BC659603
whois: whois.nic.uk
status: ACTIVE
remarks: Registration information: http://www.nic.uk/
created: 1985-07-24
changed: 2015-09-01
source: IANA
Domain name:
Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 10-Dec-2012
Registrar:
Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]
URL: http://www.madasafish.com
Relevant dates:
Registered on: 02-Mar-2000
Expiry date: 02-Mar-2020
Last updated: 08-Feb-2018
Registration status:
Registered until expiry date.
Name servers:
WHOIS lookup made at 18:05:09 19-Aug-2019
_______________________________________________________
Can anyone help me get to the actual controls of this domain, please? I notice that there are similar cases at:
https://community.plus.net/t5/Everything-else/Freenetname-MADASAFISH-Domain-not-renewed/m-p/1586024
https://community.plus.net/t5/Everything-else/Domain-expiry-freenetname-madasafish/m-p/1559335
Thanks!
Alexander.
Fixed! Go to the fix.
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
20-08-2019 10:01 PM - edited 20-08-2019 10:01 PM
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You can't. We've never offered the ability to modify the DNS entries or name servers for a Madasafish-hosted domain. You'll need to transfer it to another registrar that offers this functionality. Note that this will have implications on the routing of email for the domain.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
21-08-2019 8:42 AM
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Thanks very much for the quick reply.
Then the natural follow-up question: who do I need to talk to to "transfer [the domain] to another registrar that offers this functionality"?
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
21-08-2019 2:58 PM
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Thanks for getting in touch @towertheatre.
You'd need to sign up with another provider then contact us to provide the new hosters IPSTAG. We'll then arrange for the domain to be transferred over to your new hosting provider
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
21-08-2019 5:07 PM
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Thanks very much, Matthew.
I can log into our account on MadAsAFish, but functionality there is basically shut down for customer service (keep getting 404 Errors, and circular links).
I've found a hosting provider and their IPS-Tag. How do I contact someone at PlusNet who can find our account - it's been a real challenge so far getting someone to understand, much less access it - and who can manage the transfer?
Appreciate the help!
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
21-08-2019 5:17 PM
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If you find it really difficult, going directly to Nominet should be relatively painless, but they do charge a small amount. I had to do it a few years ago when in dispute with a tag holder. So long as you can prove ownership of the domain, it should be quite quick.
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
22-08-2019 10:03 AM
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Hi towertheatre,
You can always update us here with the IPSTAG or send me a PM if you like and I'll get things picked up on our side.
If you decide to PM please update this post afterwards.
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
22-08-2019 10:12 AM
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Thanks very much.
The target IPSTAG is: NAMECHEAP-INC
Their process advises:
"If you would like to transfer a .UK domain to Namecheap, you should ask your current registrar to change the IPS tag to NAMECHEAP-INC before you place the transfer request."
Could you please confirm when you've updated it on your side of things? I'll then trigger the transfer from the other.
Appreciate the help!!
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
22-08-2019 11:01 AM - edited 22-08-2019 11:04 AM
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@towertheatre wrote:
I can log into our account on MadAsAFish, but functionality there is basically shut down for customer service (keep getting 404 Errors, and circular links).
Ugh, is that still happening? Try this link.
I've found a hosting provider and their IPS-Tag. How do I contact someone at PlusNet who can find our account - it's been a real challenge so far getting someone to understand, much less access it - and who can manage the transfer?
Failing the support ticket route above, the website says this:-
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
24-08-2019 11:01 AM
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Chasing this up, please...
Best,
Alexander.
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
24-08-2019 9:49 PM
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Hi @towertheatre,
Have you been able to try calling the number quoted on @bobpullen's post above?
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
24-08-2019 9:55 PM
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No...I was waiting for Adam to update the account with the IPS tag as he said he would. See thread above
Why is this so difficult?
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
25-08-2019 7:28 AM - edited 25-08-2019 7:29 AM
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@TheMightyAJ do you realise that it's been illegal for some time (2014 I believe) to use 0844 numbers for post sale customer support?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
25-08-2019 8:10 AM
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@adamwalker wrote:
Hi towertheatre,
You can always update us here with the IPSTAG or send me a PM if you like and I'll get things picked up on our side.
If you decide to PM please update this post afterwards.
1) I have updated you here with the IPSTAG (8) ; and
2) I have PM'd @adamwalker with the same information (and "update[d] this post afterward").
Plusnet owns Madasafish, which purchased Freenetname. A "Plusnet Help Team" member with 14,495 posts said that he'll "get things picked up from our side", confirming that that they/you have access to our account, which I - clearly - do not. Otherwise I'd be doing this myself.
Can someone with admin privileges on your platform either just finally do this, or tell me how I can?
Re: Need Admin Access to Legacy "FreeNetName" Website Hosting
26-08-2019 12:09 PM
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Thanks for getting back in touch - my apologies that this wasn't picked up for you last week.
I've now raised this to our network team to get the IPSTAG changed - we'd expect this to be done with in the next 48 hours - potentially slightly longer this week due to today's bank holiday.
Best wishes
Dave
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