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MySQL problem: Database error 2006 while doing query MySQL server has gone away

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Newbie
Posts: 8
Registered: ‎25-10-2015

MySQL problem: Database error 2006 while doing query MySQL server has gone away

Are there currently issues with the MySQL databases (Our db is on: sql5c51a.megasqlservers.eu) ?
We are trying to work on our site - has been ok but we are now often getting a non responsive dbase  / browser hangs, and then a time out message that says: " Database error 2006 while doing query MySQL server has gone away"
What's going on? phpmyadmin has the same issues. Driving us a bit mad - are there any known issues at the moment?
Thanks
Al Cain

6 REPLIES 6
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Superuser
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Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: MySQL problem: Database error 2006 while doing query MySQL server has gone away

Our databases are working OK at the moment. But I don't know if there were problems earlier.
Normally I get emails from a forum if database access fails. Haven't had any of those.
David
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Posts: 8
Registered: ‎25-10-2015

Re: MySQL problem: Database error 2006 while doing query MySQL server has gone away

Hi spraxyt  -thanks for responding
Er.. perhaps you could take my post as an "email from a forum if database access fails" !!? That's exactly what this is isn’t it?!
The database has just started doing it yet again, giving the same error:  " Database error 2006 while doing query MySQL server has gone away"
It's intermittent but regularly recurring.
Our db is on: sql5c51a.megasqlservers.eu
Dbname is: systemcorehome_pn_ccgi_systemcorehome_plus_com
Thanks
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Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: MySQL problem: Database error 2006 while doing query MySQL server has gone away

Sorry, as a customer I've no access to your database.
I'm not experiencing any errors from MySQL. Is the query that's failing trying to retrieve large amounts of information - eg large blob content? Wondering if it's a packet size problem.
David
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Newbie
Posts: 8
Registered: ‎25-10-2015

Re: MySQL problem: Database error 2006 while doing query MySQL server has gone away

We're hardly loading the db at all. Very odd.
Do you know if Plusnet have any sort of 'system status' page for their hosting accounts / or a current issues page?
It's also quite hard to post a simple technical support request for hosting packages.
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Superuser
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Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: MySQL problem: Database error 2006 while doing query MySQL server has gone away

There is a service status category for CGI Hosting but its rare for anything to be posted in it.
If you want to raise a CGI Hosting ticket you can type help.plus.net in the address bar and there's a link in the right-hand column.
Otherwise you could post the question here.
David
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Newbie
Posts: 8
Registered: ‎25-10-2015

Re: MySQL problem: Database error 2006 while doing query MySQL server has gone away

Thx spraxyt
Finally found the page where I can actually post a question to support.
Re: System status: - nah - plusnet only seem to focus on the core business there (i.e. broadband connectivity etc).
Thx for your pointers - I'll have to raise this problem more formerly with plusnet.