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My Madasafish/ freenetname domain expires soon

GoSquirrel
Hooked
Posts: 5
Thanks: 2
Registered: ‎14-05-2020

My Madasafish/ freenetname domain expires soon

Hi, Can anyone help me?

My domain name was set up when I was with Freenetname / Madasafish, it expires in a couple of weeks - do Plusnet renew this automatically?

Kind regards

David

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 10,268
Thanks: 2,890
Fixes: 215
Registered: ‎30-07-2007

Re: My Madasafish/ freenetname domain expires soon

@GoSquirrel  I think the domain renewal is still manual. Hopefully one of the Help Team will see this and request the renewal.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

GoSquirrel
Hooked
Posts: 5
Thanks: 2
Registered: ‎14-05-2020

Re: My Madasafish/ freenetname domain expires soon

Thanks MisterW - I do hope so - unfortunately two years ago they did not auto renew it. I had to raise a ticket when Nominet emailed stating that the domain had expired already! 

Can a Plusnet tech confirm the renewel process please.

Many thanks again 😀

David.

 

MisterW
Superuser
Superuser
Posts: 10,268
Thanks: 2,890
Fixes: 215
Registered: ‎30-07-2007

Re: My Madasafish/ freenetname domain expires soon

@GoSquirrel  if it doesn't get picked up in the next few days, then post back on here and I'll try and prod someone.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

GoSquirrel
Hooked
Posts: 5
Thanks: 2
Registered: ‎14-05-2020

Re: My Madasafish/ freenetname domain expires soon

Thanks, much appreciated.

GoSquirrel
Hooked
Posts: 5
Thanks: 2
Registered: ‎14-05-2020

Re: My Madasafish/ freenetname domain expires soon

Hi MisterW

No joy with any feedback from Plusnet - could you prod as suggested!

Many thanks again

David

GoSquirrel
Hooked
Posts: 5
Thanks: 2
Registered: ‎14-05-2020

Re: My Madasafish/ freenetname domain expires soon

Hi MisterW,

Update! All sorted now - I managed to speak to someone in support and they have confirmed renewal!

Thanks for your offer of help, much appreciated

David

MisterW
Superuser
Superuser
Posts: 10,268
Thanks: 2,890
Fixes: 215
Registered: ‎30-07-2007

Re: My Madasafish/ freenetname domain expires soon

No problem. Sorry I missed your earlier post but glad you got it sorted.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.