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My Domain Email does not seem to be working, please help!

kmw350
Rising Star
Posts: 206
Thanks: 10
Registered: ‎17-09-2010

My Domain Email does not seem to be working, please help!

Hi, my .plus.com email address works fine but I do not seem to be able to get my Domain name to work. I understand that whatever aliases I create should all work for my domain name as well, but none of them are. Could anyone offer any suggestions please?
thanks
KMW350
12 REPLIES 12
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: My Domain Email does not seem to be working, please help!

well I am on Free-online and because of a security problem a few years ago have two alternative name
so my e-mail can come to
@user.freonline.co.uk
@user.idps.co.uk
@user.me.uk
idps means I dont Pay Subscriptions, - same as free
all come to one mailbox
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: My Domain Email does not seem to be working, please help!

If you configure your domain from https://portal.plus.net/my.html?action=domainv2&?membermenu=domainnames, which option do you have set in the Email settings section?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
kmw350
Rising Star
Posts: 206
Thanks: 10
Registered: ‎17-09-2010

Re: My Domain Email does not seem to be working, please help!

Jelv, I have POP3 selected,
KMW350
jelv
Community Veteran
Posts: 26,786
Thanks: 990
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Registered: ‎10-04-2007

Re: My Domain Email does not seem to be working, please help!

How long ago did you set up the domain? It can take a couple of days for the DNS settings to get round the internet.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
kmw350
Rising Star
Posts: 206
Thanks: 10
Registered: ‎17-09-2010

Re: My Domain Email does not seem to be working, please help!

I've had the domain since I joined plusnet about two months ago, but I've been away from home for a few weeks and only back at weekends, so I've only just noticed that the domain address emails are not reaching my inbox.
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: My Domain Email does not seem to be working, please help!

Can you PM me the domain name please - I'd like to take a look at the DNS settings. Can you also give me the name of one of the mailboxes please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: My Domain Email does not seem to be working, please help!

Received the PM thanks.
The hosting of your domain isn't right, the DNS records are nothing like they should be. Whois shows the domain name servers as being map1.global.net.uk, ap2.global.net.uk, map3.global.net.uk although the registration is with Plusnet. If anything you should have the registration with someone cheaper than Plusnet and you need to have Plusnet acting as the authoritative name servers.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
kmw350
Rising Star
Posts: 206
Thanks: 10
Registered: ‎17-09-2010

Re: My Domain Email does not seem to be working, please help!

Thank you for spotting that. I transferred the domain in from madasafish and paid a transfer fee (to both madasafish and plusnet I think). So do you know who is supposed to set the DNS information for me or is it something I can edit myself? Sorry if that's  a stupid question, I've never transferred a domain before and I assumed the transfer fees were to cover these configurations.
Many thanks
kmw350
jelv
Community Veteran
Posts: 26,786
Thanks: 990
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Registered: ‎10-04-2007

Re: My Domain Email does not seem to be working, please help!

I think the best bet is going to be to raise a ticket. Whoever did the transfer has made a mess of it - if it appears on the portal  where I linked it should have been transferred correctly. With a bit of luck Bob Pullen will spot this topic and help get it sorted out.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
kmw350
Rising Star
Posts: 206
Thanks: 10
Registered: ‎17-09-2010

Re: My Domain Email does not seem to be working, please help!

Thanks very much for the help, I'll raise a ticket,
kmw350
Oldjim
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: My Domain Email does not seem to be working, please help!

As this isn't an email problem I have moved this thread to Hosting and Domains
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: My Domain Email does not seem to be working, please help!

Just had another look at your DNS entries which look a lot better.
Is it all sorted now?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)