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Moving to John Lewis

bures1
Hooked
Posts: 8
Fixes: 1
Registered: ‎22-04-2018

Moving to John Lewis

My current broadband package with PN ends soon. Bizarrly jumping ship  to John Lewis gives me a better deal
So is there a dedicated team at PN dealing the JL customers or will it be the long wait as usual for Customer Services to answer.
I did read somewhere that PN staff know its a JL customer calling
Do JL customers get any preferential treatment when calling PN ?

8 REPLIES 8
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,568
Thanks: 6,068
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Registered: ‎21-04-2017

Re: Moving to John Lewis

Hi there.

I'm sorry to hear you're leaving us.

Have you given us a call to see if we can offer you a new deal? I'd recommend calling us on 0800 013 2632.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bures1
Hooked
Posts: 8
Fixes: 1
Registered: ‎22-04-2018

Re: Moving to John Lewis

Thanks,

I appreciate you may well offer this price to me
but I was more interested in the Customer Support response etc

Baldrick1
Seasoned Hero
Posts: 6,172
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Registered: ‎30-06-2016

Re: Moving to John Lewis

Looking here https://uk.trustpilot.com/review/www.johnlewisbroadband.com it looks like you’re jumping out of a frying pan into a fire! At least here there’s a forum where you can come for help.

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,568
Thanks: 6,068
Fixes: 1,016
Registered: ‎21-04-2017

Re: Moving to John Lewis

Unfortunately we can't answer John Lewis Broadband queries over the Plusnet Support platforms.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Baldrick1
Seasoned Hero
Posts: 6,172
Thanks: 2,721
Fixes: 182
Registered: ‎30-06-2016

Re: Moving to John Lewis

Yes by here I meant as a Plusnet customer, rather than JL who as far as I know don’t have one. I know that there’s nothing to stop JL customers from posting on this open forum but there’s no access to Plusnet staffers.  Sorry if I am confusing people.

RJM
Rising Star
Posts: 186
Thanks: 21
Registered: ‎28-01-2013

Re: Moving to John Lewis

@bures1

There is a dedicated team that look after "JL" customers and they have a different phone number.

 

I haven't had to ring for them all that often but,  when I have no problems getting through.

 

Had a technical problem last March with a new  PC - which turned-out to be a bloody Microsoft problem - and they went beyond the call of duty to assist.

 

Good service  from them.

 

bures1
Hooked
Posts: 8
Fixes: 1
Registered: ‎22-04-2018

Re: Moving to John Lewis

Baldrick1
TrustPilot - Didnt expect to read that ?

Dont like the idea of No Forum

bures1
Hooked
Posts: 8
Fixes: 1
Registered: ‎22-04-2018

Re: Moving to John Lewis

RJM- Thanks also for your comments