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Moving to John Lewis

bures1
Hooked
Posts: 8
Fixes: 1
Registered: ‎22-04-2018

Moving to John Lewis

My current broadband package with PN ends soon. Bizarrly jumping ship  to John Lewis gives me a better deal
So is there a dedicated team at PN dealing the JL customers or will it be the long wait as usual for Customer Services to answer.
I did read somewhere that PN staff know its a JL customer calling
Do JL customers get any preferential treatment when calling PN ?

8 REPLIES 8
Gandalf
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Re: Moving to John Lewis

Hi there.

I'm sorry to hear you're leaving us.

Have you given us a call to see if we can offer you a new deal? I'd recommend calling us on 0800 013 2632.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
bures1
Hooked
Posts: 8
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Registered: ‎22-04-2018

Re: Moving to John Lewis

Thanks,

I appreciate you may well offer this price to me
but I was more interested in the Customer Support response etc

Baldrick1
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Re: Moving to John Lewis

Looking here https://uk.trustpilot.com/review/www.johnlewisbroadband.com it looks like you’re jumping out of a frying pan into a fire! At least here there’s a forum where you can come for help.

 

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Gandalf
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Re: Moving to John Lewis

Unfortunately we can't answer John Lewis Broadband queries over the Plusnet Support platforms.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Baldrick1
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Re: Moving to John Lewis

Yes by here I meant as a Plusnet customer, rather than JL who as far as I know don’t have one. I know that there’s nothing to stop JL customers from posting on this open forum but there’s no access to Plusnet staffers.  Sorry if I am confusing people.

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RJM
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Re: Moving to John Lewis

@bures1

There is a dedicated team that look after "JL" customers and they have a different phone number.

 

I haven't had to ring for them all that often but,  when I have no problems getting through.

 

Had a technical problem last March with a new  PC - which turned-out to be a bloody Microsoft problem - and they went beyond the call of duty to assist.

 

Good service  from them.

 

bures1
Hooked
Posts: 8
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Registered: ‎22-04-2018

Re: Moving to John Lewis

Baldrick1
TrustPilot - Didnt expect to read that ?

Dont like the idea of No Forum

bures1
Hooked
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Registered: ‎22-04-2018

Re: Moving to John Lewis

RJM- Thanks also for your comments