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Moving to FTTP and retaining landline number

Nickpb
Newbie
Posts: 1
Registered: ‎02-11-2023

Moving to FTTP and retaining landline number

So I have a dilemma. My FTTC contract is up and I want to switch to FTTP. However I also want to retain my landline number so I can switch it to VOIP.

I'm happy to stay with Plusnet but all they say is that I will lose my number.

I have an account with A&A and they can port my number, but I will lose my FTTC broadband if they do that.

How the hell can I switch to FTTP and still retain my number? (I already have a different VIOP number but I want to retain my fixed number)

Any thoughts would be appreciated.

Thanks.

3 REPLIES 3
jab1
Legend
Posts: 16,571
Thanks: 5,207
Fixes: 244
Registered: ‎24-02-2012

Re: Moving to FTTP and retaining landline number

@Nickpb your landline number is quarantined for 30 days after your FTTC service ceases/is replaced by FTTP. A&A should be able to retrieve it - if they allow 2 numbers to the same account?

John
MisterW
Superuser
Superuser
Posts: 14,366
Thanks: 5,287
Fixes: 379
Registered: ‎30-07-2007

Re: Moving to FTTP and retaining landline number

 if they allow 2 numbers to the same account

they certainly do, I've got 22 on the office account!

You'd obviously need some voip hardware that can handle it , like the gigaset n300

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bmc
Hero
Posts: 3,128
Thanks: 979
Fixes: 48
Registered: ‎28-02-2017

Re: Moving to FTTP and retaining landline number

@Nickpb 

There would be some down time on your current landline but apart from that it should be / is possible.

 

Do not start your port until FTTP is in and installed. Then ASAP port the number. With A&A it'll probably fail as their automated system needs and active line (yours is ceased). A&A Support need to contact BT Support (they are the number range holder) to do a manual port.

 

Brian