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Mix up with PN and JTN?

Strat
Moderator
Moderator
Posts: 30,209
Thanks: 3,227
Fixes: 495
Registered: ‎14-04-2007

Mix up with PN and JTN?

I've just been advised on a Plusnet ticket that my domain is due for renewal soon (October).
I moved it to JTN in July and paid them leaving it hosted at PN , it is showing on JTN's control panel as "Your domain name is due to expire on 25-07-2015"
When I do a whois it tells me the expiry date is 14-Oct-2013.
I was afraid this would happen.
Can a DC member please have a look at it.
Thanks.
Edit: Ticket number 74998643

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

4 REPLIES 4
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Mix up with PN and JTN?

Hi Strat,
Just had a look and replied to ticket 74998643, looks like the wrong info is shown on the JTN control panel, I'm flagging that up now.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 30,209
Thanks: 3,227
Fixes: 495
Registered: ‎14-04-2007

Re: Mix up with PN and JTN?

Thanks Adam but I'm still not clear who and what I am paying for the renewal of my domain in October.
JTN and £9.99 or PN and £52.88.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Mix up with PN and JTN?

Hi Strat,
That should have been picked up for you and I believe the domain on your PN account should now be set to hosting only which'll prevent this from happening again. Really sorry about that though.
Strat
Moderator
Moderator
Posts: 30,209
Thanks: 3,227
Fixes: 495
Registered: ‎14-04-2007

Re: Mix up with PN and JTN?

Thanks very much Matt.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)