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Missing webstats (10 Aug 2013)

kdiment
Rising Star
Posts: 219
Thanks: 25
Registered: 30-06-2007

Missing webstats (10 Aug 2013)

Are yesterday's webstats just running late, or does the script need to be restarted?
- Keith
5 REPLIES
Superuser
Superuser
Posts: 739
Thanks: 276
Registered: 05-04-2007

Re: Missing webstats (10 Aug 2013)

.
not in here either, and recent stats have been generated earlier in the day so this looks like could be a non-run.
Just checked service status, nothing there about Webstats but it says a significant support phone line problem kicked in overnight (phone calls not getting through to support), so ticket levels are probably off the scale.
All things considered it's probably unlikely Webstats will register as a priority : /  so I'm not really expecting they'll get dealt with today, somehow.  Maybe if someone from Support chances to see this thread.  But equally I've no idea if it's complex or time-consuming to re-start the run, so I'll probably be more surprised if they appear, than if they don't.  But anything's possible, I guess Wink
Regards,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Community Gaffer
Community Gaffer
Posts: 13,233
Thanks: 968
Fixes: 81
Registered: 04-04-2007

Re: Missing webstats (10 Aug 2013)

I'll get in touch with the guys in the office and make sure somebody's raised the alarm.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 9,515
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Missing webstats (10 Aug 2013)

Thanks Bob, just come off the phone to support, I understand a problem has now been raised. Smiley
David
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Missing webstats (10 Aug 2013)

Hi there. Looks like one was raised and someone had already kicked the scripts off, unfortunately with other things going on this wasn't passed on to anyone until a short while ago.
I've just posted a service status, but things should be catching up soon.
Superuser
Superuser
Posts: 739
Thanks: 276
Registered: 05-04-2007

Re: Missing webstats (10 Aug 2013)

.
Thanks Bob / David / Matt  Smiley
Just got back to the PC and discovered that both sets of Webstats have appeared, about an hour ago according to the generation times.
Really wasn't expecting to see them today, so thanks, it's very much appreciated.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com