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Mcafee expired im on Fiber Extra

baccini
Grafter
Posts: 47
Thanks: 5
Registered: ‎29-01-2013

Mcafee expired im on Fiber Extra

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29 REPLIES 29
baccini
Grafter
Posts: 47
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

Done a reinstall looks to be ok for now

baccini
Grafter
Posts: 47
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

getting subscription ended message now any idea's done one reinstall lasted about a month

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Mcafee expired im on Fiber Extra

Ooh, we've gor an odd one here @baccini - we don't see this too often. I've just had a look through the account and everything does check out on our end, so it's really strange that this has happened. We've just removed and re-added the McAfee component on  our end so can you please give it another go? If it doesn't work, try installing it again and let us know how you get on. Smiley

 Adam
 Plusnet Help Team - Leeds
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Mcafee expired im on Fiber Extra

Second that, the new component is in "signup" mode, it's automation that pushes it along until it becomes active. You should receive an email in the next 2-3 days saying that your McAfee product is ready to download. Once you've received that, give it a go, and let us kn ow if that works. Smiley

 Adam
 Plusnet Help Team - Leeds
baccini
Grafter
Posts: 47
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

ok thank you for your help...👍

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Mcafee expired im on Fiber Extra

Thanks for getting back to us @baccini

Looks like we've sent you the email to confirm Plusnet Protect (McAfee) is ready to download about 20 minutes ago. 

If you're still having issues, can you try uninstalling it, re-download from our website then re-install?

Let us know how it goes Smiley 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
baccini
Grafter
Posts: 47
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

So far so good everything seems fine now.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Mcafee expired im on Fiber Extra

Thanks for getting back to us! Glad everything seems OK but should you have any further queries please do just get back to us.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
oakleyroyal
Hooked
Posts: 7
Thanks: 1
Registered: ‎08-11-2016

Re: Mcafee expired im on Fiber Extra

Hi, This has just happened to me this morning for the 3rd or 4th month in a row. I called Technical Services and was told that this is an ongoing issue and would carry on happening on a monthly basis while they are trying to resolve. 🙄

baccini
Grafter
Posts: 47
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

happening again with me now.

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,451
Thanks: 363
Fixes: 122
Registered: ‎26-03-2018

Re: Mcafee expired im on Fiber Extra

Hi @baccini,

Have you attempted to uninstall the software and reinstall it again via our site download?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
baccini
Grafter
Posts: 47
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

Hi yes had to do a reinstall as protection expired

baccini
Grafter
Posts: 47
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

mcafee.PNG

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Mcafee expired im on Fiber Extra

Thanks for getting back to us @baccini

I'm sorry to see your Plusnet Protect powered by McAfee's still expiring. 

I'd like to arrange for McAfee's Support Team to call you back to see if they'll be able to resolve this. 

Could you private message me your account username, e-mail address and phone number they can get you on? 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team