cancel
Showing results for 
Search instead for 
Did you mean: 

Mcafee expired im on Fiber Extra

baccini
Grafter
Posts: 52
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

this might help a few people that are having the same issue with Mcafee.I had a call from Mcafee as you requested they give me hopefully a simple fix that I've not tried yet, right click on mcafee taskbar icon and choose verify subscription thats it fingers x  that it works. Cheers and thanks for your help............

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,548
Thanks: 10,227
Fixes: 1,596
Registered: ‎21-04-2017

Re: Mcafee expired im on Fiber Extra

Cheers for the post back @baccini

Ah that's good to know! Let me know if it works or you have further issues. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
oakleyroyal
Hooked
Posts: 7
Thanks: 1
Registered: ‎08-11-2016

Re: Mcafee expired im on Fiber Extra

Cheers @baccini, I’ve tried this and will see if this works!!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,548
Thanks: 10,227
Fixes: 1,596
Registered: ‎21-04-2017

Re: Mcafee expired im on Fiber Extra

Let us know how it goes! Cheers Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
oakleyroyal
Hooked
Posts: 7
Thanks: 1
Registered: ‎08-11-2016

Re: Mcafee expired im on Fiber Extra

Here we go again!
Another month and another email telling me Plusnet Protect has been cancelled!!!!!
This happens every month despite calls to tech support each time and being given assurances that it will not happen again!
SORT IT OUT!
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Mcafee expired im on Fiber Extra

Hello @oakleyroyal

Thanks a lot for getting int ouch and I'm really sorry to hear that you're having issues with your McAfee service. I've had a look at our end and there doesn't appear to be any cancellations put through for the service. Are you seeing the same screen when you open up the software showing that it's expired?

 Adam
 Plusnet Help Team - Leeds
baccini
Grafter
Posts: 52
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

guess this didn't work for you then. right click on mcafee taskbar icon and choose verify subscription 

oakleyroyal
Hooked
Posts: 7
Thanks: 1
Registered: ‎08-11-2016

Re: Mcafee expired im on Fiber Extra

I tried that last month but it didn’t work!!
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Mcafee expired im on Fiber Extra

Hey @oakleyroyal, does uninstalling it completely from your computer, then re-downloading it from your Member Centre help at all?

 Adam
 Plusnet Help Team - Leeds
oakleyroyal
Hooked
Posts: 7
Thanks: 1
Registered: ‎08-11-2016

Re: Mcafee expired im on Fiber Extra

Hi @adam945 

I have now done the following:

  1. Removed McAfee from both laptop and desktop computer
  2. Removed Plusnet Protect from Plusnet Account
  3. Request Plusnet Protect to be added to Plusnet Account
  4. Waited for email with download instructions
  5. Installed Plusnet Protect on laptop and desktop computer
  6. Verified subscription for McAfee on both laptop and desktop computer
  7. Had a beer 🍺 and will wait a month to see what happens!!!

Regards

Oakleyroyal

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Mcafee expired im on Fiber Extra

Hiya @oakleyroyal, thanks for the update! Hope you enjoyed the beer and let us know how you get on!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
oakleyroyal
Hooked
Posts: 7
Thanks: 1
Registered: ‎08-11-2016

Re: Mcafee expired im on Fiber Extra

Well, it’s another month on and just received another email saying Your Plusnet Protect service has been cancelled!!!
Let’s get this sorted once and for all!
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,901
Thanks: 412
Fixes: 91
Registered: ‎22-01-2018

Re: Mcafee expired im on Fiber Extra

Hiya @oakleyroyal,

 

I'm really sorry to see the issue you are experiencing and for the inconvenience it is causing.

 

I can see that you have spoken to our support team and requested a manager call back, which they have arranged.

 

I have emailed that team and please get back in touch if you still need help after this call.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
baccini
Grafter
Posts: 52
Thanks: 5
Registered: ‎29-01-2013

Re: Mcafee expired im on Fiber Extra

have you tried verify subscription again worked for me on my laptop 

oakleyroyal
Hooked
Posts: 7
Thanks: 1
Registered: ‎08-11-2016

Re: Mcafee expired im on Fiber Extra

Hi, just tried that but, unfortunately didn't work!