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Master Socket Wires Cut: Sabotage?

FIXED
mickysweetlips
Newbie
Posts: 3
Registered: ‎09-09-2017

Master Socket Wires Cut: Sabotage?

I have recently moved house and began setting up router. When unable to do so, we opened the BT master socket and discovered the electrical wires have been cut! (see attached picture). Why would someone do this?

Since this is damage to BT equipment, will the £85 charge apply to have someone come fix this?

If so, would rather just by wire strippers and reattach them. Seems like a waste of money considering we hadn't even been moved in a week!
8 REPLIES 8
Jonpe
Aspiring Hero
Posts: 2,674
Thanks: 928
Fixes: 9
Registered: ‎05-09-2016

Re: Master Socket Wires Cut: Sabotage?

Could it be that the installation was never completed in the first place?

Community Veteran
Posts: 5,397
Thanks: 589
Fixes: 25
Registered: ‎10-06-2010

Re: Master Socket Wires Cut: Sabotage?

I can't really see if the wires are actually attached to the back of that master socket or not from that photo. There appear to be 2 wires - blue and orange - going up out of sight to the back of the master socket where the incoming line connects to. It's common to have one pair of wires connected and another pair spare and not connected.

Also, you don't use wire strippers with IDC terminals. You're supposed to use a special IDC tool to push the wires into the terminals.

Highlighted
Community Veteran
Posts: 6,736
Thanks: 13
Registered: ‎02-02-2008

Re: Master Socket Wires Cut: Sabotage?

Indeed, the incoming cable only uses 2 wires, others are just left unconnected as shown in your photo.

Nothing looks amiss, so if it doesn't work as a telephone raise a fault with your phone provider.

If it works as a phone but not for broadband, over to your ISP (presumably PlusNet).

bmc
Seasoned Pro
Posts: 1,098
Thanks: 244
Fixes: 9
Registered: ‎28-02-2017

Re: Master Socket Wires Cut: Sabotage?

Do you have a cored landline to plus in and check for a dial tone.

 

If not carefully remove the Master Socket from the wall and have a look at the back - are there any wires connected?

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 14,329
Thanks: 4,471
Fixes: 731
Registered: ‎21-04-2017

Re: Master Socket Wires Cut: Sabotage?

Fix

It looks like we've arranged an engineer visit for tomorrow

Can you let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mickysweetlips
Newbie
Posts: 3
Registered: ‎09-09-2017

Re: Master Socket Wires Cut: Sabotage?

Evidently not- we just needed re-synced
mickysweetlips
Newbie
Posts: 3
Registered: ‎09-09-2017

Re: Master Socket Wires Cut: Sabotage?

Went well, Anoush!
Plusnet Help Team
Plusnet Help Team
Posts: 14,329
Thanks: 4,471
Fixes: 731
Registered: ‎21-04-2017

Re: Master Socket Wires Cut: Sabotage?

Excellent!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team