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Mailform Script NOT working - help!

emmajane
Newbie
Posts: 4
Registered: ‎22-05-2008

Mailform Script NOT working - help!

I have used Plusnet's mailform script and my form does not send any emails. This was working fine until a few weeks ago and now it doesnt. Please can someone help me
Mailform page is http://www.emma-jane.com/trad3.htm
Any help is appreciated
Thanks
16 REPLIES 16
samuria
Community Veteran
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Re: Mailform Script NOT working - help!

how is it not working iit seemed to work for me. you have some text in uppercase which may effect it ie HIDDEN  try putting it  in lowercase
Peter_Vaughan
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Mailform Script NOT working - help!

Case is not important with HTML tags so that's not the issue.
emmajane
Newbie
Posts: 4
Registered: ‎22-05-2008

Re: Mailform Script NOT working - help!

Script is still not working because no email gets sent! Its driving me mad. I have got all the code correct and no email is sent. I have set the email address to one on the domain account and still get nothing.
PLEASE HELP!!!! SOMEONE!!!!
Peter_Vaughan
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Mailform Script NOT working - help!

I suggest you raise a ticket as the script is supplied by PN. Everything in your file appears correct so there must be something up with the script or the server.
adagio
Grafter
Posts: 196
Registered: ‎03-04-2008

Re: Mailform Script NOT working - help!

This may be daft but how do you know mail is not being SENT? I suggest you only know that it is not being RECEIVED. It is not something silly like a spam filter blocking it by any chance?
adagio
Grafter
Posts: 196
Registered: ‎03-04-2008

Re: Mailform Script NOT working - help!

According to http://www.plus.net/support/webspace/cgi_php/cgi_scripts.shtml "the 'recipient' must be your PlusNet address". Does admin@emma-jane.com comply?
Prod_Man
Grafter
Posts: 286
Registered: ‎04-08-2007

Re: Mailform Script NOT working - help!

Yes,
providing the Domain Records have the line and it hasn't been tampered with or altered -
Left FieldTypePriRight Field
mx20mx.last.plus.net.

That should forward any mail sent to ~@emma-jane.com through to the defualt PlusNet/Force9/YouNameIt Mail Box for that account.
Jim,
samuria
Community Veteran
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Re: Mailform Script NOT working - help!

There is no problem with your scrip and it works fine i download your webpage changed the email address to my own and as you can see it works
Subject:  [-SPAM-] feedback from emma-jane.com
From:  Unknown sender
Date:  Thu, May 22, 2008 11:10 pm
To:  jan@janwright.co.uk
Priority:  Normal
Options:  View Full Header |  View Printable Version  | Download this as a file | Spam | Not Spam
Below is the result of your feedback form.  It was submitted by
() on Thursday, May 22, 2008 at 23:10:10
---------------------------------------------------------------------------
Name: test
Telephone: 12131`2
EMail: free@free.com
Enquiry: test
Submit3: Submit

And another one
Subject:  [-SPAM-] plusnet emma-jane.com
From:  Unknown sender
Date:  Thu, May 22, 2008 11:20 pm
To:  jan@janwright.co.uk
Priority:  Normal
Options:  View Full Header |  View Printable Version  | Download this as a file | Spam | Not Spam
Below is the result of your feedback form.  It was submitted by
() on Thursday, May 22, 2008 at 23:20:26
---------------------------------------------------------------------------
Name: test3
Telephone: 01270
EMail: test@test.com
Enquiry: test
Submit3: Submit
You need to logon to webmail and check the spam as they are all getting marked as spam. If you havent got a spam mailbox you need to set one up in order to see the spam.
I am guessing its because there is nothing in the from field that it thinks its spam try putting something in that field and try it
emmajane
Newbie
Posts: 4
Registered: ‎22-05-2008

Re: Mailform Script NOT working - help!

So how do you make something appear in the "from" field so it doesnt come back saying unknown sender?
thanks for helping with this
Peter_Vaughan
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Mailform Script NOT working - help!

Have you actually checked your spam folder via webmail / IMAP? If the emails are not there then you need to contact PN support to find out why the script is no longer working.
To answer your Q, change the name of the email input box to email rather than EMail and see if that helps.
emmajane
Newbie
Posts: 4
Registered: ‎22-05-2008

Re: Mailform Script NOT working - help!

But I dont have an email field!!!! Please see the page again http://www.emma-jane.com/trad3.htm
Please advise. Could this be the problem?
and when you say you should contact PQ - who is that?
Peter_Vaughan
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Mailform Script NOT working - help!

I didn't realise that page was an email form, I assumed you were talking about your contact us page - do you get emails from your contact page?
Have you actually checked your spam folder via webmail and if it does not exist created it?
I mean contact plusnet Support either via a ticket or phone.
samuria
Community Veteran
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

Re: Mailform Script NOT working - help!

Now we are all confused we are talking about the page http://www.emma-jane.com/contact.htm were its the form thats not working yes?
I have solved the problem by changing the line in the form
<input type=HIDDEN name="subject" value="feedback from emma-jane.com">
to
<input type=HIDDEN name="subject" value="[NOT SPAM]feedback from emma-jane.com">
as you can see it now on my test was received ok and not classified as SPAM

Subject:  [NOT SPAM]feedback from emma-jane.com
From:  Unknown sender
Date:  Tue, May 27, 2008 10:58 pm
To:  jan@janwright32.co.uk
Priority:  Normal
Options:  View Full Header |  View Printable Version  | Download this as a file | Spam | Not Spam
Below is the result of your feedback form.  It was submitted by
() on Tuesday, May 27, 2008 at 22:58:32
---------------------------------------------------------------------------
From: admin@emma-jane.com
Name: test
Telephone: 32658=7
EMail: fred@test.com
Enquiry: test
Submit3: Submit
Peter_Vaughan
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Mailform Script NOT working - help!

The link Emma has given IS an email form if you look at the source, it's not the contact us form which we all assumed she was talking about.
Still need the answers to my Q to move forward.