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Madasafish/ Freenetname domain expiring

Thorneyfields
Newbie
Posts: 2
Thanks: 1
Registered: 4 weeks ago

Madasafish/ Freenetname domain expiring

Hi - I’ve just received notification from Nominet that my domain hasn’t auto-renewed. It’s originally from Freenetname (domain is thorneyfields.co.uk). Any idea how I get this renewed?Huh

Thanks

6 REPLIES 6
electroglidekid
Dabbler
Posts: 12
Thanks: 4
Registered: ‎02-01-2018

Re: Madasafish/ Freenetname domain expiring

Mine expired a month ago and didn't get any notification until it was suspended a month after that date... Looking at nominet it needed renewing on 16th Sep 2019 (exactly 20 years after activation)

Raised a support ticket with PlusNet and been waiting 3 days, but not restored yet.. :o(

I keep chasing them but it's gone to the network team to see if they can reactivate the domain..  I've been without my main email for 3 days now.......

Plusnet Alumni (retired) Optimatts
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Madasafish/ Freenetname domain expiring

Hi there @Thorneyfields I've raised a task to our net-ops team to renew your domain.
This is completely free and normally takes 3-5 working days to be actioned.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
Plusnet Alumni (retired) Optimatts
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Madasafish/ Freenetname domain expiring

@electroglidekid I think we've got your domain issue sorted now as per this thread: https://community.plus.net/t5/Everything-else/Freenetname-domain-expiry/m-p/1681947#M22624

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
Plusnet Alumni (retired) Optimatts
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Madasafish/ Freenetname domain expiring

Sorry for the repeat post @Thorneyfields I've just had an update from the task and it's actually been renewed today. 👍🏻

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
Thorneyfields
Newbie
Posts: 2
Thanks: 1
Registered: 4 weeks ago

Re: Madasafish/ Freenetname domain expiring

Brilliant- thanks

Plusnet Help Team
Plusnet Help Team
Posts: 14,773
Thanks: 4,577
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Registered: ‎21-04-2017

Re: Madasafish/ Freenetname domain expiring

No problem, let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team