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Madasafish / Freenetname Domain renewal

FIXED
PJGarvey
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Registered: a month ago

Madasafish / Freenetname Domain renewal

Can somebody tell me how to renew my Madasafish domain. I have done this previously for the past two years by ringing up and it was sorted the same day. Now when I phone it seems that no one can help.

 

Regards Peter

17 REPLIES 17
Baldrick1
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Re: Madasafish / Freenetname Domain renewal


Moderator's Note

This topic has been moved from Tech Help to Everything Else

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

rockyd
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Registered: ‎12-07-2015

Re: Madasafish / Freenetname Domain renewal

Hello PJGarvey, 

 

Iam having similar issues with my old freenetname/madasafish domain name which is expiring at the end of January 2023!

 

I raised a call with support om the 20th December to extend the registration on the domain - there has been no plusnet updates to the ticket. 

 

I called support again yesterday, after getting transferred to 3 different areas I was advised that the domain would be extended in the next 72 hours - didnt get the assurance I needed. As this domain is used for my email address - concerned!

Currently looking at options to secure the domain if plusnet dont, An option I dont really want to go down, 

PJGarvey
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Re: Madasafish / Freenetname Domain renewal

Hi,

Thanks for your reply. What number did you call for support?

rockyd
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Registered: ‎12-07-2015

Re: Madasafish / Freenetname Domain renewal

Standard support number on 0800 432 0200. 

rockyd
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Registered: ‎12-07-2015

Re: Madasafish / Freenetname Domain renewal

Looking on some other threads on this topic @Gandalf appears to have helped users with this issue. reaching out for help before the domain expires, appreciate any help with this matter, 

PJGarvey
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Re: Madasafish / Freenetname Domain renewal

I'm new to forums. How do I contact @Gandalf ?

MisterW
Superuser
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Re: Madasafish / Freenetname Domain renewal

@PJGarvey You just did!

By tagging someone in a post , they will get a notification, just like you have...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
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Re: Madasafish / Freenetname Domain renewal

@PJGarvey and @rockyd - I've raised internal tickets to NetOps for you. I'll let you know when they get back to me which should be within the next 3 working days.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
rockyd
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Re: Madasafish / Freenetname Domain renewal

Thanks @Gandalf . Looking forward to getting this resolved.

PJGarvey
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Re: Madasafish / Freenetname Domain renewal

Thank you for your help.

Gandalf
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Re: Madasafish / Freenetname Domain renewal

Fix

@PJGarvey - Your domain's been renewed until 1st December 2023.

@rockyd - The task for your domain hasn't been picked up yet but should be next week if not today.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
PJGarvey
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Re: Madasafish / Freenetname Domain renewal

Thank you so much. All working again now.

Really appreciate the help. 

 

Thanks again  @PJGarvey 

Gandalf
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Re: Madasafish / Freenetname Domain renewal

No problem at all, let us know if there's anything else you need help with and have a good weekend Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
rockyd
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Re: Madasafish / Freenetname Domain renewal

@Gandalf Just checked and my domain still to be renewed. I'll check later today.