Login to Plus Net

[#1]

@kenm What OS are you using? I have no problems accessing my member centre on W7 HP using Firefox x64, and I think you will find the 'FIX' applies to the specific user, not universally.

[#2]

I am using Windows 7 Pro. This is a recent problem and it seems that i can log in through Google Chrome  

but not using normal Google

R

[#3]

@ricky99 My last response was to @kenm, not you, but I'm still a little confused by your comments. When you say you can login through Google Chrome but not using normal Google, exactly what do you mean?

[#4]

I use Windows 7 / Internet Explorer

This has started in the last week.

Prior to then I was opening member centre every day because I had Questions open that I didn't want closed.

I have a shortcut on my desktop, click to open, accept conditions box, straight to login page (details Saved) the page with

the plonker with check shirt, one more click all my information open.

Now when I click my shortcut I get the same as ricky99 just a row of headings as he explained earlier.

Why when I click on account box and get 2 choices, I click (my one) broadband goes nowhere

click on mobile and get a login page I DO NOT HAVE MOBILE ACC.

Ken

[#5]

OK, @kenm, I understand your situation. Just as check, do you have another browser you could use to login?

[#6]

NO  just have IE Windows 7

Bit reluctant to pick up phone to PN have spent hours waiting on phone lines over the last six months

only to be fobbed off with a load of garbage, (come to the forum if i need help)

Kenm

[#7]

OK, it was just a thought in case your browser had got it's knickers in a twist.

No mobile phone/tablet you could try?

[#8]

It previously failed for me on Linux running latest Firefox.

Seems OK now.

Notice that the other problem where inputting some destination sub-page just lets you login - then just stops, forcing you to tediously navigate the maze of Plusnet menus on a rather sluggish web site is still present.

[#9]

Have just searched online for  PlusNet Login  opened page just shows the 6boxes

clicked acc- clicked broadband - nothing

clicked acc- clicked mobile - accept cookies - log in boxes (I entererd my details but said oops a mistake)

Just noticed on community a message from philipdp saying he couldn't access his account with IE

looks like he been on the phone  comment listed in account/billing

[#10]

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@kenm wrote:

Just noticed on community a message from philipdp saying he couldn't access his account with IE

looks like he been on the phone  comment listed in account/billing

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Thanks for the note of where it was   post URL is https://community.plus.net/t5/My-Account-Billing/Can-t-open-My-Account-Broadband-and-Phone-using-Int... , in case the Moderators might wish to merge the threads, maybe.

.