Login to Plus Net
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- Plusnet Community
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- Re: Login to Plus Net
29-01-2019 4:32 PM
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Hi
I want to login in to plus net to access my broadband account
I can login to plusnet using my tablet but not using my desktop computer.
I cannot find a plus net login site which displays the boxes to enter user name and password. even after selecting broadband.
Can anyone help?
Thanks.
ricky99
Fixed! Go to the fix.
29-01-2019 5:12 PM
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@ricky99 Welcome to the community.
To log into your account from the forum page, go right to the top, hover over the 'my account' tab and select the 'Broadband, phone & TV' option. This will then open the login page. Just enter your USERNAME and PASSWORD in the relevant boxes, then hit 'Log in' HTH
Re: Login to Plus Net
29-01-2019 5:34 PM
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Hi . Thanks for your reply. Clicking on the broadband option still does not give me
the boxes for user name and password. The screen is more or less blank except for the usual heading references to
'my account' and .community' etc
Re: Login to Plus Net
29-01-2019 6:12 PM
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Odd? That should take you to member-centre/login
What, if anything, do you see in the top bar?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Login to Plus Net
29-01-2019 6:49 PM
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Re: Login to Plus Net
29-01-2019 6:56 PM
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Hi Thanks for reply.
Across the top in a horizontal line we have : Broadband, Mobile, Help & Support, My account, Community and Contact Us.
If you click on My account / Mobile - this will provide boxes for user name and password.
If you click on My Account / Broadband - Then you get nothing .
Richard
Re: Login to Plus Net
29-01-2019 7:30 PM
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@ricky99 That would seem to indicate you have a mobile account with Plusnet, but not a Broadband one - is this the case?
If not, someone on the PN staff will need to investigate.
Re: Login to Plus Net
29-01-2019 7:36 PM
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Ok Thanks. Will contact PN Staff.
Thanks again and regards
Richard
Re: Login to Plus Net
29-01-2019 7:54 PM
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@ricky99 Much as it pains me to lose a 'fix', I would suggest you 'unfix' my reply.
Re: Login to Plus Net
29-01-2019 8:02 PM
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If it works on your tablet, but not your desktop, it would suggest that the issue is your desktop.
Have you tried another browser?
Re: Login to Plus Net
29-01-2019 8:36 PM
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Re: Login to Plus Net
30-01-2019 6:01 AM
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Moderators Note
This topic has been moved from ADSL Broadband to Everything Else
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Login to Plus Net
30-01-2019 9:21 AM
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Hi. Have received email which provides a link to "everything else" . Click on this link which brings up the Community page and
posted comments on this subject.
This seems to come in using Google Chrome. So I tried google chrome to access plus net login and this works.
So now I can access my account which is good news.
However I cannot access plusnet login using normal google.
Does anyone have a possible reason.
Thanks.
Richard
Re: Login to Plus Net
30-01-2019 4:33 PM
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Using Firefox; login gives
Loading token
and a squirly wait thingy.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Login to Plus Net
31-01-2019 11:51 AM
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I have the same problem on my desktop, on opening member centre usually get login page with my details already
saved in boxes, but not doing anything at present.
Click on BROADBAND box nothing, click on MOBILE box and I get the login boxes.
I do not have a MOBILE account so its a plusnet problem , I use IExplorer
And the problem is not FIXED as stated.
K
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