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Legacy Webspace allocation

briank
Grafter
Posts: 64
Thanks: 7
Registered: ‎15-04-2010

Legacy Webspace allocation

I still use the legacy 250MB Webspace that came with my Plusnet broadband.

 

If I logon to plusnet and visit 'manage your webspace', it tells me:-

Webspace Allocation: 250MB

Webspace Used: 0MB 0%

Webspace Free: 250MB 100%

 

This is clearly nonsense.

How can I find out how much free space I have remaining?

I have accidently exceeded the allowance in the past.

It can be a real pain to get things restored after that happens.

 

4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Legacy Webspace allocation

Hi @briank 

It's showing the same on our end as well from what I can see.

Can you confirm that you see files there if you FTP into your webspace?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
briank
Grafter
Posts: 64
Thanks: 7
Registered: ‎15-04-2010

Re: Legacy Webspace allocation

WS_FTP shows the htdocs folder content to be 239.21MB. That's close to the maximum allocation.

If accidentally exceeded, it triggers an automated email from 'Plusnet Abuse'! and the webspace ends up locked out.

Plusnet reporting zero webspace usage has been an on-going issue since August 2023.

I reported the problem back then but nothing has changed.

 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Legacy Webspace allocation

Cheers for coming back to us @briank 

 

I have passed this on to be looked into and we will get back in touch as soon as we have an update. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
ToodlePip
Hooked
Posts: 7
Registered: ‎15-03-2024

Re: Legacy Webspace allocation

I also had some legacy webspace but ignored until I needed to send a video to someone.

 

Loading the file into the webspace was fine.

The download by my cousin triggered a bandwidth usage violation, slapped a warning on my webspace which nobody knew how to remove.

I got the impression it was managed by Greybeards like myself and these had all retired or changed jobs.

 

It was worse than useless, get a cheap VPS instead