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Joining Plusnet from dual suppliers

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ringring
Newbie
Posts: 4
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Registered: 2 weeks ago

Joining Plusnet from dual suppliers

Hi.

I currently have broadband with Sky (in my name) and landline with BT (in my dad's name) both on the same phone line. Do you envisage any problems in transferring both services to Plusnet into a single account in my dad's name, or is this a straightforward process (presumably not that uncommon)?

ringring

8 REPLIES 8
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Joining Plusnet from dual suppliers

Fix

Hi there, thanks for your interest in Plusnet. 

If your Dad places an order for both a phone and broadband service from us in his name, we’ll take over the BT line providing broadband on it which will notify BT and Sky of the intent to cancel.

So there shouldn’t be any difference compared to if we’re taking over a phone line and broadband service that’s with the same provider. 

Once your Dad has signed up and we’ve placed the order with our suppliers, your Dad/you should get an email from BT and Sky confirming this. 

Let us know if you’ve got any further queries. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ringring
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Posts: 4
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Registered: 2 weeks ago

Re: Joining Plusnet from dual suppliers

Thanks.

Order now placed.

Hopefully all will go smoothly.

 

ringring

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Joining Plusnet from dual suppliers

Sounds good, fingers crossed.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ringring
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Registered: 2 weeks ago

Re: Joining Plusnet from dual suppliers

Signed up on 25/11/19 and ticked the box to say I needed a Plusnet hub, but nothing's turned up to date.

Plusnet help section states:


"We'll post your router a few days before your activation date, and it will arrive in time for you to use your broadband.

If your activation date has passed and you haven't received your router, contact us.

Please note, we're unable to track your router delivery, and cannot give you an exact delivery time."

 

Was originally given a switch over date of 9/12/19 but has since been put back to 12/12/19 so hopefully it turns up before then.

 

ringring

Plusnet Help Team
Plusnet Help Team
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Registered: ‎11-01-2018

Re: Joining Plusnet from dual suppliers

 

Hi @ringring

 

Could you pop me your username across via a PM and I'll see what's happening with your router?

 

Cheers

 

Dave

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 Dave G
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
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Registered: ‎11-01-2018

Re: Joining Plusnet from dual suppliers

 

Hi @ringring

 

Thanks for the PM - I've checked in on this one and all is well - you'll have the router before your amended go-live date.

 

Best wishes

 

Dave

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 Dave G
 Plusnet Help Team
ringring
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Posts: 4
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Registered: 2 weeks ago

Re: Joining Plusnet from dual suppliers

Thanks Dave.

I've just received an email confirming my hardware order saying "

We'll email you again to confirm when your order has shipped
 
Delivery will take 3-5 working days from dispatch

"

If it's sent out on Monday, it could be tight as to whether it will arrive in time for the planned switchover on Thursday, but fingers crossed. I've still got my old router so hopefully that will continue to work after the switchover if necessary.

ringring.

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,735
Thanks: 327
Fixes: 65
Registered: ‎11-01-2018

Re: Joining Plusnet from dual suppliers

 

Yeah, that was me manually triggering the router for you Smiley

 

Although the timescale is 3-5 working days, I would genuinely expect you to receive this in time.

 

Any problems, just let us know.

 

Take care

 

Dave

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 Dave G
 Plusnet Help Team