Joining Plusnet from dual suppliers
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- Re: Joining Plusnet from dual suppliers
24-11-2019 5:33 PM
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Hi.
I currently have broadband with Sky (in my name) and landline with BT (in my dad's name) both on the same phone line. Do you envisage any problems in transferring both services to Plusnet into a single account in my dad's name, or is this a straightforward process (presumably not that uncommon)?
ringring
Fixed! Go to the fix.
24-11-2019 5:54 PM
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Hi there, thanks for your interest in Plusnet.
If your Dad places an order for both a phone and broadband service from us in his name, we’ll take over the BT line providing broadband on it which will notify BT and Sky of the intent to cancel.
So there shouldn’t be any difference compared to if we’re taking over a phone line and broadband service that’s with the same provider.
Once your Dad has signed up and we’ve placed the order with our suppliers, your Dad/you should get an email from BT and Sky confirming this.
Let us know if you’ve got any further queries.
Re: Joining Plusnet from dual suppliers
25-11-2019 9:10 PM
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Thanks.
Order now placed.
Hopefully all will go smoothly.
ringring
Re: Joining Plusnet from dual suppliers
27-11-2019 10:28 AM
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Re: Joining Plusnet from dual suppliers
06-12-2019 4:12 PM
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Signed up on 25/11/19 and ticked the box to say I needed a Plusnet hub, but nothing's turned up to date.
Plusnet help section states:
"We'll post your router a few days before your activation date, and it will arrive in time for you to use your broadband.
If your activation date has passed and you haven't received your router, contact us.
Please note, we're unable to track your router delivery, and cannot give you an exact delivery time."
Was originally given a switch over date of 9/12/19 but has since been put back to 12/12/19 so hopefully it turns up before then.
ringring
Re: Joining Plusnet from dual suppliers
07-12-2019 2:15 PM
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Hi @ringring
Could you pop me your username across via a PM and I'll see what's happening with your router?
Cheers
Dave
Re: Joining Plusnet from dual suppliers
07-12-2019 4:51 PM
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Hi @ringring
Thanks for the PM - I've checked in on this one and all is well - you'll have the router before your amended go-live date.
Best wishes
Dave
Re: Joining Plusnet from dual suppliers
07-12-2019 5:05 PM
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Thanks Dave.
I've just received an email confirming my hardware order saying "
• | We'll email you again to confirm when your order has shipped |
• | Delivery will take 3-5 working days from dispatch |
"
If it's sent out on Monday, it could be tight as to whether it will arrive in time for the planned switchover on Thursday, but fingers crossed. I've still got my old router so hopefully that will continue to work after the switchover if necessary.
ringring.
Re: Joining Plusnet from dual suppliers
07-12-2019 5:11 PM
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Yeah, that was me manually triggering the router for you
Although the timescale is 3-5 working days, I would genuinely expect you to receive this in time.
Any problems, just let us know.
Take care
Dave
Re: Joining Plusnet from dual suppliers
12-12-2019 11:49 AM
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Re: Joining Plusnet from dual suppliers
12-12-2019 11:53 AM
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It means midnight tonight
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Joining Plusnet from dual suppliers
12-12-2019 12:01 PM
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Re: Joining Plusnet from dual suppliers
12-12-2019 3:53 PM
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Re: Joining Plusnet from dual suppliers
12-12-2019 7:16 PM
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Re: Joining Plusnet from dual suppliers
12-12-2019 8:39 PM - edited 12-12-2019 8:42 PM
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