cancel
Showing results for 
Search instead for 
Did you mean: 

Is there a problem with uploading to Plusnet webspace

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Is there a problem with uploading to Plusnet webspace

Just uploaded a small jpg file and the upload speed crawled (speed test result 10Mb/s upload)

32 REPLIES 32
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: Is there a problem with uploading to Plusnet webspace

Just tried again and there is definitely a problem with the ftp connection timing out

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,900
Thanks: 2,507
Fixes: 168
Registered: ‎04-04-2007

Re: Is there a problem with uploading to Plusnet webspace

This is interesting, as the FTP servers are behind new load balancers. I noticed some oddities with my FTP client the other day but thought it was a localised issue.

Anybody else able to confirm they've issues?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Strat
Moderator
Moderator
Posts: 30,338
Thanks: 3,311
Fixes: 505
Registered: ‎14-04-2007

Re: Is there a problem with uploading to Plusnet webspace

I've had issues for the past few days with an app which FTP uploads to my homepages site every 10 minutes.

I've cleared the app's FTP log now but will see what tomorrow brings.

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,900
Thanks: 2,507
Fixes: 168
Registered: ‎04-04-2007

Re: Is there a problem with uploading to Plusnet webspace

Speed issues, or timeouts @Strat?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Strat
Moderator
Moderator
Posts: 30,338
Thanks: 3,311
Fixes: 505
Registered: ‎14-04-2007

Re: Is there a problem with uploading to Plusnet webspace

Timeouts

426 error if memory serves.

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: Is there a problem with uploading to Plusnet webspace

still horrible

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,900
Thanks: 2,507
Fixes: 168
Registered: ‎04-04-2007

Re: Is there a problem with uploading to Plusnet webspace

Just tried uploading a 100MB file and it transferred at a steady 3.5Mbps without any interruptions:

>ftp ftp.plus.net
Connected to ftp.plus.net.
220-PLEASE NOTE: If you have a non-subscription account you
220-will only be able to login to this ftp server if you are
220-dialled into our network.
220-
220-A Maximum of 4 concurrent connections are allowed to this
220-server, each session is limited to 256KB/s downloads.
220-
220 Plus.Net FTP Server #1 ready
200 UTF8 set to on
User (ftp.plus.net:(none)): binarybob
331 Password required for binarybob
Password:
230 User binarybob logged in
ftp> cd htdocs
250 CWD command successful
ftp> put 100MB.zip
200 PORT command successful
150 Opening ASCII mode data connection for 100MB.zip
226 Transfer complete
ftp: 104857600 bytes sent in 238.32Seconds 439.99Kbytes/sec.

Certainly not a conclusive test, so if anyone can provide further evidence of the issues being seen then it would be appreciated.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: Is there a problem with uploading to Plusnet webspace

Seems fixed - uploaded a 10MB file at full speed (about 10Mb/s) so what went wrong

Strat
Moderator
Moderator
Posts: 30,338
Thanks: 3,311
Fixes: 505
Registered: ‎14-04-2007

Re: Is there a problem with uploading to Plusnet webspace

I'm still getting the odd error 426 Undecided

14/04/2016 15:50:30 : FTP Connect Timeout
14/04/2016 15:50:30 : FTP Connect Error, Error code = 426

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,900
Thanks: 2,507
Fixes: 168
Registered: ‎04-04-2007

Re: Is there a problem with uploading to Plusnet webspace

How frequent would you say the errors are @Strat? What application is it doing the uploading?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Strat
Moderator
Moderator
Posts: 30,338
Thanks: 3,311
Fixes: 505
Registered: ‎14-04-2007

Re: Is there a problem with uploading to Plusnet webspace

Fairly randomly but roughly every hour.

The app is Cumulus from http://sandaysoft.com/

I've changed the upload frequency from 10 minutes to 5 minutes and will save an ftp log (it's optional).

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

Strat
Moderator
Moderator
Posts: 30,338
Thanks: 3,311
Fixes: 505
Registered: ‎14-04-2007

Re: Is there a problem with uploading to Plusnet webspace

@bobpullen no errors today so far over a 4 hour period Smiley

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: Is there a problem with uploading to Plusnet webspace

Problem has now come back

@Strat are you seeing it

Strat
Moderator
Moderator
Posts: 30,338
Thanks: 3,311
Fixes: 505
Registered: ‎14-04-2007

Re: Is there a problem with uploading to Plusnet webspace

Yes.

25/04/2016 15:27:31 : FTP Connect Timeout
25/04/2016 15:27:32 : FTP Connect Error, Error code = 426
25/04/2016 15:28:02 : FTP Connect Timeout
25/04/2016 15:28:02 : FTP Connect Error, Error code = 426
25/04/2016 15:54:32 : FTP Connect Timeout
25/04/2016 15:54:32 : FTP Connect Error, Error code = 426
25/04/2016 16:21:32 : FTP Connect Timeout
25/04/2016 16:21:32 : FTP Connect Error, Error code = 426

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)