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Internet Problems - slow and unresponsive

skck
Dabbler
Posts: 11
Thanks: 1
Registered: ‎12-11-2019

Internet Problems - slow and unresponsive

Problems today with internet. Very slow. So much so that a Chromecast won't connect to TV. Router re-booted, DNS ip changed, to no effect. Pings seem to return quickly, speed test mostly timing out, but got 0.7/0.3 Mbps just now, with normally in the 40s. Something wrong.

3 REPLIES 3
skck
Dabbler
Posts: 11
Thanks: 1
Registered: ‎12-11-2019

Re: Internet Problems - slow and unresponsive

0.31Mbps / 0.04Mbps with loss of 25.5%.

Fine when using mobile data (27Mbps etc).

skck
Dabbler
Posts: 11
Thanks: 1
Registered: ‎12-11-2019

Re: Internet Problems - slow and unresponsive

Steadily improved in the evening and is now, more or less, back to normal.

Did BT have a network problem, or was this a localised issue please?

Regards,

Stephen.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,966
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: Internet Problems - slow and unresponsive

Hi @skck,

 

I'm sorry that you're experiencing problems with your connection and for any inconvenience that this is causing you.

 

I've tested your line and the test has found a fault which is external to your property. I have raised this to our suppliers for further investigation and they have advised that their estimated response time is by Monday the 9th of December. As it's an external fault, it may be resolved before this point. Our faults team will contact you once we've received an update from our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team