My father-in-law died on 15th March 2022 - Having been a loyal Plusnet subscriber for many years.
I, too, have been a Plusnet subscriber for over a decade.
I am a joint executor of his will and a joint trustee of his estate.
We live over 200 miles from his home. Given the distances involved we clearly cannot just pop in and out every few days.
As such, it is imperative that we retain a working telephone and broadband service in his home. Without this, no one can be paid. Including Plusnet.
I have simply asked Plusnet to do as all other utility providers do, ie. to wait patiently for the estate to be unravelled, probate granted, and creditors paid what they're due.
Instead they're loading late payment fees onto his account and have placed restrictions on the service. With a possible threat of disconnection.
If Plusnet restricts the service then I shall restrict the payment.
If Plusnet cancels the service outright then they're not going to get a single penny from me.
I consider Plusnet to be extremely arrogant in the handling of this matter, at this difficult time.
