IP address
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IP address
09-12-2017 7:18 PM
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Hi, the last couple of days I have tried to log into my Betfair account but been unsuccessful. See error message below. Over the last few months I've not had a problem. Spoke to Betfair but they are saying that for some reason my IP address is showing that it is based in the USA.
"Our software detects that you may be accessing the Betfair website from a country that Betfair does not accept bets from. If you believe that this detection has occurred in error please contact us for further assistance."
Any ideas why this may have happened? Has my PC been hacked?
Re: IP address
09-12-2017 7:27 PM
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Re: IP address
09-12-2017 7:33 PM
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Hi @Sooty1951 Welcome to the forums.
Don't worry - you have not been hacked. Sometime ago, Plusnet purchased blocks of IP addresses from US ISPs, and even after repeated requests from @bobpullen (our resident guru on all things IP related), a number of geo-location services, who supposedly maintain up to date lists of which country IP blocks are located have not relocated these blocks to PN in the UK.
Your best bet is to disconnect from the internet, via the disconnect button on your router control panel, switch off the router, wait 65 minutes to try and ensure you don't get the same or a similar IP, and then power up the router again and reconnect.
No guarantees this will be 100% effective, but it is the best advice I as a customer can give you.
I'll keep my eyes on this thread, so post back again if you still have problems after following my suggestion, and if need be we can try something else.
Re: IP address
09-12-2017 7:33 PM
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Hi, but why did my Betfair login work ok earlier this week. I do not know anything re IP addresses. Do they change all the time? I thought once you had one for your pc, that stayed the same?
Re: IP address
09-12-2017 7:36 PM
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ok John will do this later when we all go to bed otherwise kids will kill me!!1
Re: IP address
09-12-2017 7:37 PM
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@Sooty1951 - No they don't - if you are on a dynamic IP these can change if you are for any reason 'kicked off the internet'.
Re: IP address
09-12-2017 9:59 PM
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In the back of my head I've a feeling that static IP addresses used to come from a different pool. I paid a fiver and have not had a problem since. I don't know if this is still the case.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: IP address
10-12-2017 7:41 AM
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@Baldrick1 You are correct.
Re: IP address
10-12-2017 11:28 AM
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@Sooty1951 Any joy?
Re: IP address
11-12-2017 9:07 AM
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All, thanks your help. Disconnected the router overnight and just reconnected. All ok now. I can login to Betfair ok now. Will remember this if the problem re-occurs. Thanks for all your help fellow supporters.
Have a happy Xmas
Re: IP address
11-12-2017 9:40 AM
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@Sooty1951 - Glad you're sorted, and thanks for letting us know.
Re: IP address
12-12-2017 1:16 PM
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I'm sorry to hear of the problems you've had with your IP address.
I'm happy that powering the router off had fixed the issue for you. Let us know if you have any further problems.
Re: IP address
12-12-2017 11:13 PM
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OMG, It has done it again. Powered off then powered on yesterday and I could access Betfair fine. Just tried to log on again and have the same error response as at the beginning of this thread!!
I haven't switched off my internet so why has my UK IP address gone back to an American one. How can I get a permanent UK IP address.
Yours in frustration
Re: IP address
13-12-2017 12:06 AM
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You can get a static IP address here for a one-off payment of £5.
Lots of other ISPs charge that monthly...
Re: IP address
13-12-2017 9:34 AM
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Hi, i have paid my fiver for a static IP so hopefully that will stop me being seen as a US customer to Betfair.
Thanks all
Brgds
Sooty
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