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I'm I mad?

stuglass
Newbie
Posts: 1
Registered: Friday

I'm I mad?

Hey, I just signed over to Plusnet yesterday from BT but looking at these forums I fear I may have a made a mistake! Any positives or should I get out now while I can?

6 REPLIES
jab1
Seasoned Champion
Posts: 2,267
Thanks: 610
Fixes: 9
Registered: ‎24-02-2012

Re: I'm I mad?

Welcome to the forums, @stuglass.It's not as bad as it seems. By the very nature of ISP forums, you only post when something isn't quite right and not when everything is OK - why would you?

Plusnet have thousands of customers, what you see here is only a tiny fraction. I've been here nearly seven years, after quite a while with TinyWorld/Tiscali/TalkTalk, and if you want to see real tales of woe, go and have a look at TT's forum.Wink

If you have problems here, the Plusnet Support Team or many of the knowledgeable customers will help to resolve them, providing you give them as much detail about the issue as possible and respond when you get a reply. I do what I can (not that much, admittedly Smiley ), but get a bit disheartened and back off when I offer advice to new customers, and they either fail to reply, or come back and tell me I don't know what I'm talking about, especially when their initial post indicates they know nothing.

In summary, join us and if you need help. ask.

John
Highlighted
summers
Rising Star
Posts: 198
Thanks: 17
Registered: ‎01-06-2014

Re: I'm I mad?

Only kings go mad.

The rest of us just pass the time of day ...

Jonpe
Champion
Posts: 2,056
Thanks: 560
Fixes: 7
Registered: ‎05-09-2016

Re: I'm I mad?

I've come to the conclusion that if you can avoid telephoning support, your experience with PN (and other ISPs) should be pretty painless.  TT have a terrible reputation, and BT (the one I was with before PN) is overpriced for what they offer.  I don't know whether the new PN billing system is 'kinder' to new customers than it has been to old ones being transferred onto it.

As @jab1 said, customers tend not to bother to report positive experiences, and the help available from other customers on this forum is one of the advantages PN has over some (most?) other ISPs.

Moderator
Moderator
Posts: 19,241
Thanks: 2,151
Fixes: 343
Registered: ‎11-01-2008

Re: I'm I mad?


Moderators Note


This topic has been moved from Broadband to Everything Else

 


 

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Chrisvesey
Grafter
Posts: 34
Thanks: 5
Fixes: 1
Registered: a month ago

Re: I'm I mad?

If you look at the reviews for All the other providers they are bad, even Zen who are supposed to be the best get bad reviews, I have always managed to get through to customer services in reasonable time, you have to pick your time carefully. If you have a problem you are best to post it on here to get it sorted, 

Chris

jab1
Seasoned Champion
Posts: 2,267
Thanks: 610
Fixes: 9
Registered: ‎24-02-2012

Re: I'm I mad?

This is why I am reluctant to try and help new customers. The OP has visited the forum once and asked a valid question, hangs around for less than 24 hours during which time they have received two replies, doesn't acknowledge either, then disappears into the ether - I give up!Ticked off

In future, I will only contribute where the OP is either an established forum member, or where they are at least prepared to engage in meaningful dialogue,

John