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I can't login to my plusnet webspace

earache
Newbie
Posts: 3
Registered: ‎04-09-2015

I can't login to my plusnet webspace

I am using dreamweaver ftp client but cannot log on to my webspace. It reports 530 login incorrect
Using the details on the page http://www.plus.net/support/hosting/webspace/webspace_details.shtml, I have tried username, username@plusdsl.net and username@plus.net
I know my password is 9 characters, I chose it as this. On the confirm password screen it is confirmed as being 9 characters and as I expect it to be. But on the page https://portal.plus.net/my.html?s=0&action=refresh_browser my passwrod is displayed as 8 characters.
Is there somewhere I can reset my ftp password or any other solution? What am I missing?
5 REPLIES 5
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: I can't login to my plusnet webspace

Leave the @... off! It's just the bare username that you enter when you log in to https://portal.plus.net/index_portal.html?home=login
(The @plusdsl.net is only used in your router settings by the BT Wholesale network to connect you to Plusnet)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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bobpullen
Community Gaffer
Community Gaffer
Posts: 15,037
Thanks: 2,687
Fixes: 171
Registered: ‎04-04-2007

Re: I can't login to my plusnet webspace

You don't have any webspace which would explain why you can't log in. We stopped offering webspace with new residential accounts some years back.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

earache
Newbie
Posts: 3
Registered: ‎04-09-2015

Re: I can't login to my plusnet webspace

OK thank you Bob Pullen, that will certainly explain things.
I have registered a domain and wish to host it on my plusnet account. Is this possible?
Thanks again
earache
Newbie
Posts: 3
Registered: ‎04-09-2015

Re: I can't login to my plusnet webspace

OK I have found the answer to my prev question. No webspace for me.
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,037
Thanks: 2,687
Fixes: 171
Registered: ‎04-04-2007

Re: I can't login to my plusnet webspace

Yeah, the domain hosting would be fine for email, but not so good for hosting unless you rely on A/CNAME records to host it somewhere else that facilitates that sort of thing.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵