I am in trouble

[#1]

We've had internet from Sky,with my flatmate.
Then she moved, cancelled this phone line with Sky. Now she has another one in Chester.
I ordered one new from Plusnet. Payed, got the box. But I am waiting for the message from Plusnet for a month. I am without internet, payed for nothing. There is no other phone line in my flat!!! Maybe I kill myself, but before it I order another broadband from somewhere. Really ridicoulus situation.
When I try to call Plusnet, I need to wait about 20 minutes?

[#2]

You really need to have words with someone at PN.....even if it means waiting on the line. In reality your old flatmate isn't party to the current phone line debacle - presumably she was paying the bill via her account. She's essentially moved on. I assume the phone line is dead? You might even find you need to pay some more money - if a new connection is needed etc. Best go talk.

[#3]

Hi @viperetta, thanks for getting in touch on our forums.

I can see on the open ticket thread here that we have tried to contact you on numerous occasions to discuss issues with the order and how we need to proceed.

I have added a further comment on the open ticket, if you can please to this I can get this picked up and progressed as necessary for you.

[#4]

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@LaurenB wrote:

Hi @viperetta, thanks for getting in touch on our forums.

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@LaurenB  I think that might need to say @viperetta335, for that person to get an e-mail notification of your reply (or do those have to have been opted in for, regardless?)

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[#5]

I am waiting for my internet for a very long time.
What Plusnet is doing with me is no a little "inconveniece".
This is "not a fair play".
I know, and you know.

[#6]

@viperetta335 

This topic has been escalated by one of the Superusers.

Reason for escalation:  Request response

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[#7]

Thanks for your time on the phone @viperetta335, as mentioned I should know more within the next 48 hours and will keep you updated.