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I am in trouble

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Newbie
Posts: 3
Registered: ‎21-03-2020

I am in trouble

We've had internet from Sky,with my flatmate.
Then she moved, cancelled this phone line with Sky. Now she has another one in Chester.
I ordered one new from Plusnet. Payed, got the box. But I am waiting for the message from Plusnet for a month. I am without internet, payed for nothing. There is no other phone line in my flat!!! Maybe I kill myself, but before it I order another broadband from somewhere. Really ridicoulus situation.
When I try to call Plusnet, I need to wait about 20 minutes?
6 REPLIES 6
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Aspiring Champion
Posts: 1,228
Thanks: 394
Fixes: 6
Registered: ‎22-10-2015

Re: I am in trouble

You really need to have words with someone at PN.....even if it means waiting on the line. In reality your old flatmate isn't party to the current phone line debacle - presumably she was paying the bill via her account. She's essentially moved on. I assume the phone line is dead? You might even find you need to pay some more money - if a new connection is needed etc. Best go talk.

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
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Plusnet Help Team
Plusnet Help Team
Posts: 1,364
Thanks: 240
Fixes: 59
Registered: ‎07-12-2017

Re: I am in trouble

Hi @viperetta, thanks for getting in touch on our forums.

 

I can see on the open ticket thread here that we have tried to contact you on numerous occasions to discuss issues with the order and how we need to proceed.

 

I have added a further comment on the open ticket, if you can please to this I can get this picked up and progressed as necessary for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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Superuser
Superuser
Posts: 894
Thanks: 462
Fixes: 1
Registered: ‎05-04-2007

Re: I am in trouble


@LaurenB wrote:

Hi @viperetta, thanks for getting in touch on our forums.


@LaurenB  I think that might need to say @viperetta335, for that person to get an e-mail notification of your reply (or do those have to have been opted in for, regardless?)

.

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Newbie
Posts: 3
Registered: ‎21-03-2020

Re: I am in trouble

I am waiting for my internet for a very long time.
What Plusnet is doing with me is no a little "inconveniece".
This is "not a fair play".
I know, and you know.
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Superuser
Superuser
Posts: 894
Thanks: 462
Fixes: 1
Registered: ‎05-04-2007

Re: I am in trouble

@viperetta335 

This topic has been escalated by one of the Superusers.

Reason for escalation:  Request response


 .

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
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Plusnet Help Team
Plusnet Help Team
Posts: 1,364
Thanks: 240
Fixes: 59
Registered: ‎07-12-2017

Re: I am in trouble

Thanks for your time on the phone @viperetta335, as mentioned I should know more within the next 48 hours and will keep you updated.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team