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How to find out if/when our fibre will ever be connected

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Newbie
Posts: 3
Registered: a week ago

How to find out if/when our fibre will ever be connected

BT Openreach brought fibre to our house and neighbours around 6 months ago but have never connected it. It remains hanging from the pole at the end of our driveways whilst we try and struggle on with dreadful broadband speeds. We cannot get any information on whether it will ever get connected and Openreach will not reply to any requests for information so we are at a dead-end.

Can anybody help us to find out what the situation is for our postcode [Removed]? The openreach website just says FTP 'coming soon'.

Thanks in advance for any morsel of information we can get!

 

Moderators Note: Personal information removed

 

6 REPLIES 6
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Registered: ‎11-01-2008

Re: How to find out if/when our fibre will ever be connected


Moderators Note


This topic has been moved from Fibre to Everything Else

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Grafter
Posts: 59
Thanks: 4
Registered: ‎02-05-2013

Re: How to find out if/when our fibre will ever be connected

I don’t think OR/BT have been taking orders for FTTP because they need to access your premises to do the install, they do not connect it until you order, bit of a catch 22.

OR/BT has just started to unwind the lockdown see hear: Click 

 

So hopefully you will be able to order soon but not with Plusnet as they are not doing FTTP.

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Newbie
Posts: 3
Registered: a week ago

Re: How to find out if/when our fibre will ever be connected

Many thanks for your reply Dodger and the link. I guess the question is, how do you order it if it's not available to order?!

The fibre has been sitting there since before November last year but if you try and check availability of fibre with any ISP it always comes back as not available - there doesn't appear to be any way to actually order it. Does it have to be ordered directly from OR instead of the ISP? My impression was that OR didn't deal directly with consumers.

Interesting that you say Plusnet can't supply FTTP, I hadn't realised that this not universally offered when it's available, is there any way to tell which ISPs do?

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Grafter
Posts: 59
Thanks: 4
Registered: ‎02-05-2013

Re: How to find out if/when our fibre will ever be connected

That seems a long time to be waiting for it to go live but it may be just bad timing.

You would order it from an ISP BT, Zen (available to you) or I think Sky are about to enter the market on FTTP see here: Click 

 

 

You can check the situation here: Click 

It will tell you if it is available, make sure you look at the non fibre on demand, you can see from the attachment of my line.

They have just started to to do the install in my area (they are still on the remedial work at the moment) so I expect it to take another 3-4 months at least.

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Newbie
Posts: 3
Registered: a week ago

Re: How to find out if/when our fibre will ever be connected

Thanks, I haven't seen the link to th BT checker before, I've only used the OR site to check availability. For my number it shows a very similar picture to yours, except the speed is worse!. It says FTTP On Demand is available and at the bottom of the page says FTTP not available. Not sure what the On-Demand bit means, I think this may be a business product available at a large installation cost?

So at this point it still seems to be unavailable which presumably means I still can't order it.?

 

 

 

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Grafter
Posts: 59
Thanks: 4
Registered: ‎02-05-2013

Re: How to find out if/when our fibre will ever be connected

Yes it can be very expensive, also you aretied into an expensive monthly contact initially.