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How do you reply to a Plusnet message?

broadband_user
Dabbler
Posts: 13
Registered: ‎19-06-2018

How do you reply to a Plusnet message?

Hi,

 

I'm getting emails from someone at Plusnet. Rather infuriatingly, while they can email me, when I email back (Reply) I get an automated message tlling me the mailbox in not monitored (?)

 

In the message there is a link to a 'Help Assistant' and I can see a thread of comments, but no way to add to it to reply. I can only close the 'question'.

 

My question is; how do you reply to a comment made by someone at Plusnet?

 

Thanks.

1 REPLY 1
RealAleMadrid
Seasoned Champion
Posts: 1,540
Thanks: 689
Fixes: 36
Registered: ‎07-07-2009

Re: How do you reply to a Plusnet message?

I have seen this statement from a Staff member in another forum post......

(You'll need to be logged into the member center prior to clicking the ticket link in order to add a comment)

Perhaps this will help you.