How do you reply to a Plusnet message?

[#1]

Hi,

I'm getting emails from someone at Plusnet. Rather infuriatingly, while they can email me, when I email back (Reply) I get an automated message tlling me the mailbox in not monitored (?)

In the message there is a link to a 'Help Assistant' and I can see a thread of comments, but no way to add to it to reply. I can only close the 'question'.

My question is; how do you reply to a comment made by someone at Plusnet?

Thanks.

[#2]

I have seen this statement from a Staff member in another forum post......

(You'll need to be logged into the member center prior to clicking the ticket link in order to add a comment)

Perhaps this will help you.