How can I connect to my PN broadband while not at home?
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10-08-2018 8:59 PM
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Fixed! Go to the fix.
Re: How can I connect to my PN broadband while not at home?
11-08-2018 12:10 AM
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Moderator's note:
Thread moved from Broadband to Everything Else.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: How can I connect to my PN broadband while not at home?
11-08-2018 9:54 AM - edited 11-08-2018 10:05 AM
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Can you plug your router in? Yes
Can you expect it to work? Don't know
Is using Plusnet's residential services for work contrary to their Terms and Conditions? Yes
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Re: How can I connect to my PN broadband while not at home?
11-08-2018 11:32 AM
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Can you expect it to work? Don't know
I wouldn't have thought it would work. A line provisioned with BT Internet would be routed to BT Retail's network fro authentication , it would not be able to authenticate with PN's servers.
I don't see why your VPN wouldn't connect from a BT Internet connection, unless your work system is checking what IP you are connecting from (unlikely!). What VPN client are you using ?
As @Baldrick1 says, using your residential connection continuously for work is strictly against the T & C's although occasional use is ok.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: How can I connect to my PN broadband while not at home?
11-08-2018 1:45 PM - edited 11-08-2018 1:46 PM
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Re: How can I connect to my PN broadband while not at home?
11-08-2018 1:48 PM
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Re: How can I connect to my PN broadband while not at home?
11-08-2018 4:33 PM
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Hi @Johndunn
Your Plusnet router would gain synchronization to the telephone exchange however, it would not authenticate (use of broadband username and password being authorized with our server.)
@MisterW the only way this would be the case is if a static IP address was assigned.
It is possible that BT or the router are blocking access to the ports required for VPN but this could only confirmed them.
Thank you.
Re: How can I connect to my PN broadband while not at home?
11-08-2018 4:35 PM
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Have you tried doing a search on the BT Forum? This link looks a bit like your problem, the fix may be in message 8. https://community.bt.com/t5/Home-setup-Wi-Fi-network/HomeHub-5-and-Cisco-Anyconnect-VPN-Issue/td-p/1...
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14-08-2018 8:45 AM
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https://community.bt.com/t5/ADSL-Copper-broadband/Bt-Home-Hub-and-VPN-problem/td-p/114249
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