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Having calls from someone claiming to be PlusNet marketing

JasonMassey
Grafter
Posts: 109
Thanks: 5
Registered: ‎21-08-2014

Having calls from someone claiming to be PlusNet marketing

I'm having calls from a company claiming to be doing marketing for PlusNet and saying that want to review my account.   They are asking for quite a lot of information over phone, address, characters of password, start numbers of bank account details.  They are using 01143073836, does anyone if it's genuine, or what it's about.

 

 

 

 

2 REPLIES 2
jab1
Seasoned Hero
Posts: 6,632
Thanks: 2,250
Fixes: 71
Registered: ‎24-02-2012

Re: Having calls from someone claiming to be PlusNet marketing

It is genuine - but it is not PN directly, it is a company they employ for market research.

If you don't want them to contact you, amend your communication preferences.

John
JonoH
Community Gaffer
Community Gaffer
Posts: 3,524
Thanks: 5,911
Fixes: 116
Registered: ‎29-09-2011

Re: Having calls from someone claiming to be PlusNet marketing

Hi @JasonMassey

We use a third party to contact customers in some circumstances, for example if you've asked us to call regarding your interest in a new product (like mobile) or if you're coming to the end of your contract/discount period.

 

If you would like pm me your account username and I'd be happy to take a look and try to find out what they wanted to contact you about.

 

Thanks

 Jono H
 Plusnet Community Manager