Having calls from someone claiming to be PlusNet marketing
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Having calls from someone claiming to be PlusNet marketing
10-03-2017 11:54 AM - edited 10-03-2017 11:55 AM
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I'm having calls from a company claiming to be doing marketing for PlusNet and saying that want to review my account. They are asking for quite a lot of information over phone, address, characters of password, start numbers of bank account details. They are using 01143073836, does anyone if it's genuine, or what it's about.
Re: Having calls from someone claiming to be PlusNet marketing
10-03-2017 12:19 PM
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It is genuine - but it is not PN directly, it is a company they employ for market research.
If you don't want them to contact you, amend your communication preferences.
Re: Having calls from someone claiming to be PlusNet marketing
13-03-2017 11:14 AM
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Hi @JasonMassey
We use a third party to contact customers in some circumstances, for example if you've asked us to call regarding your interest in a new product (like mobile) or if you're coming to the end of your contract/discount period.
If you would like pm me your account username and I'd be happy to take a look and try to find out what they wanted to contact you about.
Thanks
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