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Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

Philipeano
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Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

Screenshot (1).pngScreenshot taken 27/12/2019

There was until quite recently (within last 4 weeks) a "Further Diagnostics" tab to click which gave more detailed results.

This appears to have been removed?Huh

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9 REPLIES 9
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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

That's a shame as it was useful to see if you were stuck on the wrong IP profile.

I guess some bright spark decided that if it isn't there you can't be wrong or questioned on it.

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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab


Moderators Note


This topic has been moved from Fibre to Everything Else.

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Moderator
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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

I thought it was just me.

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Plusnet Help Team
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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

Thanks for flagging this, I've replicated this on my own broadband connection and as far as I'm aware there's been no formal comms about the further diagnostics being removed and it's still part of our fault reporting process.

I've raised this to the relevant team for investigation though and I'll post back when I've got any updates I can share.

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 Anoush Mortazavi
 Plusnet Help Team
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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

As an update the further diagnostics has been temporarily removed from the speed-tester while work is carried out on it. If I get anything else I can share I’ll be sure to post back. Smiley

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 Anoush Mortazavi
 Plusnet Help Team
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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

Well there's nothing there at all now.

Maybe the "fix" is to ditch the tester completely.

Plusnet Help Team
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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

@billnotben Could you elaborate? The speedtester seems to work fine for me: https://speedtest.btwholesale.com Smiley

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 Anoush Mortazavi
 Plusnet Help Team
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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

I see from your post the link has changed a bit.

Until a few days ago, and previously, I had been accessing that site via my bookmark http://speedtest.btwholesale.com/

What a difference an "s" makes.😀

 

And it's good to see that the change has also included the return of the "further diagnostics" button.

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Re: Has BT Wholesale Speedtest Removed "Further Diagnostic" tab

Yeah, we have to use the 'secure' version.

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