HELP from any staff on here
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Re: HELP from any staff on here
24-01-2019 2:20 PM
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Re Mcafee
Passed billing date ok 19th without deleting.
Today 24th Jan opened security centre ok but could not use any of the items
scan, shredder, junk clear, settings etc, nothing I click on works, keeps giving me details about
items blocked between May 2013 to July 2015
AM I PROTECTED ?
have also answered on my open question.
Ken
Re: HELP from any staff on here
24-01-2019 2:38 PM
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Addition to last post
Looking at those Dates on MacAfee, They look familiar and could be cause of the problem.
About May 2013 we would have been on a set usage and used to PAY £2 or £2.50 per month extra for MacAfee.
About July 2015 we went on to unlimited usage so Mcafee became included in price.
About March 2017 we moved house and entered 2 year contract still with unlimited usage.( just basic broadband )
There problem sorted, and I don't know anything about computers, ????
Ken
Re: HELP from any staff on here
24-01-2019 3:44 PM
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Hi @kenm
I've passed this back to our network admin team to investigate and have updated your ticket accordingly.
Best wishes
Dave
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