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Google chrome/ Amazon Alexa will not connect

mickipz
Newbie
Posts: 4
Registered: ‎10-03-2018

Google chrome/ Amazon Alexa will not connect

I have just signed up to a 12mth contract only to find out that it WILL NOT connect to the only 2 gadgets that I need it for.....GOOGLE CHROME CAST & AMAZON ALEXA !!!! Has anybody else been mislead in the same way as me? I have been told to contact the ombudsman in 2mths time as I am not getting the full service that I have naturaly been provided with by every other internet service provider.

I would appreciate any help & information from any other disappointed customers that are wasting their hard earned money on a server that doesn't serve! 

9 REPLIES 9
Browni
Aspiring Hero
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Registered: ‎02-03-2016

Re: Google chrome/ Amazon Alexa will not connect

It's not a server issue as my Chromecast Ultra & Echo Show (x2) work quite happily on the Plusnet network.
Ex-Plusnetter now living life in the G,fast lane!
Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Google chrome/ Amazon Alexa will not connect

Sorry to hear that.

Can you run through the steps here and let us know how you get on?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dvorak
Moderator
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Re: Google chrome/ Amazon Alexa will not connect

I didn't manage to get my Echo to connect to the hub one.

@Browni - what router do you have?
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Browni
Aspiring Hero
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Registered: ‎02-03-2016

Re: Google chrome/ Amazon Alexa will not connect

 

@dvorak I'm using an Asus DSL-AC88U with the devices mentioned connecting on the 5 GHz band.

Ex-Plusnetter now living life in the G,fast lane!
Townman
Superuser
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Registered: ‎22-08-2007

Re: Google chrome/ Amazon Alexa will not connect


@dvorak wrote:
I didn't manage to get my Echo to connect to the hub one.

Is that connect at all or connect reliably?  https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201602110 states that they work on both 2.4 & 5GHz ... any possibility that they are suffering from the same WiFi band flip-flopping we've seen with Apple products?

dvorak
Moderator
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Re: Google chrome/ Amazon Alexa will not connect

Nope, it absolutely would not connect to the hub one at all on either 2.4 or 5GHz - my bands are already split.
Connected fine through my Airport Extreme and to a BT Hub.
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mickipz
Newbie
Posts: 4
Registered: ‎10-03-2018

Re: Google chrome/ Amazon Alexa will not connect

It's all of my WiFi connections. Amazon, google & allcast! Nothing can pick it up at all... I'm literally paying for NOTHING

decomplexity
Rising Star
Posts: 493
Thanks: 26
Registered: ‎30-07-2007

Re: Google chrome/ Amazon Alexa will not connect

Is WiFi switched on at the router at all?

You can easily check with one of the many WiFi network scanning phone apps

Zen from May 17. PN Business account from 2004 - 2017
VileReynard
Hero
Posts: 12,538
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Registered: ‎01-09-2007

Re: Google chrome/ Amazon Alexa will not connect

Its probably for the best...

Amazon's Alexa recorded private conversation and sent it to random contact

https://www.theguardian.com/technology/2018/may/24/amazon-alexa-recorded-conversation

"In The Beginning Was The Word, And The Word Was Aardvark."