cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Getting set up

janbrads
Interested
Posts: 1
Registered: ‎01-04-2020

Getting set up

‎01-04-2020 5:19 PM

My Plusnet broadband was supposed to start today. I've got the router and my old broadband connection has been cut off but I've had no comms from Plusnet to tell me what's going on. Anyone got any idea how I find out? Customer service phone line isn't operating and no email address.

They aren't doing me proud yet!
Message 1 of 2
(246 Views)
0 Thanks
1 REPLY 1
198kHz
Seasoned Hero
Posts: 5,571
Thanks: 2,544
Fixes: 36
Registered: ‎30-07-2008

Re: Getting set up

‎01-04-2020 5:36 PM

Welcome to the forum.  😊

 

@janbrads wrote:
They aren't doing me proud yet!

The Help Team on the forum are doing their best, but, national emergency, budget ISP - not a great mix.

Don't despair just yet - even in normal times it's quite usual for activation to happen any time up to midnight.  🤞

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Message 2 of 2
(239 Views)
0 Thanks