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Getting FTTC installed, can I keep my broadband?

Twookeq
Newbie
Posts: 4
Registered: ‎08-01-2024

Getting FTTC installed, can I keep my broadband?

Hi all,

I am currently getting FTTC installed through plusnet, can anyone confirm if my old broadband line through Sky will still be usable? I would preferably like to keep both connections running if at all possible.

Thanks!
8 REPLIES 8
jab1
Legend
Posts: 19,204
Thanks: 6,311
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Registered: ‎24-02-2012

Re: Getting FTTC installed, can I keep my broadband?

@Twookeq The only way to do that is to have two phonelines - you can only have one broadband connection over a single line.

John
Twookeq
Newbie
Posts: 4
Registered: ‎08-01-2024

Re: Getting FTTC installed, can I keep my broadband?

I was led the believe FTTC is ran on a separate line (sky land-line will still be active)

*edit* my mistake, I mean FTTC
jab1
Legend
Posts: 19,204
Thanks: 6,311
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Registered: ‎24-02-2012

Re: Getting FTTC installed, can I keep my broadband?

You were wrongly advised - the 'SKY' connection will be taken over by Plusnet.

John
Twookeq
Newbie
Posts: 4
Registered: ‎08-01-2024

Re: Getting FTTC installed, can I keep my broadband?

Apologies once again, I meant Fiber to the property, so many acronyms to get mixed up. Would the above still be correct?
jab1
Legend
Posts: 19,204
Thanks: 6,311
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Registered: ‎24-02-2012

Re: Getting FTTC installed, can I keep my broadband?

I think that may be possible, but it will cost - you will have to pay for both.

However, I would wait for confirmation from someone with more knowledge .

John
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Getting FTTC installed, can I keep my broadband?

@Twookeq when you ordered FTTP from Plusnet , did you select ' I wish to keep my old services' ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Twookeq
Newbie
Posts: 4
Registered: ‎08-01-2024

Re: Getting FTTC installed, can I keep my broadband?

Hello, yes I have opted to keep my land-line intact
MisterW
Superuser
Superuser
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Registered: ‎30-07-2007

Re: Getting FTTC installed, can I keep my broadband?

In that case , your Sky broadband and landline should remain active ( and you will still be paying SKY for them ).

The FTTP install will run a separate Fibre cable, either undergroup or from the pole, to your property and put an ONT inside , to which the Plusnet router is connected.

One thing to note, is that sometimes the installation engineer will plam to use the existing cable e.g if its underground to pull the fibre through any ducting. On installation day, make sure that the engineer knows the existing service is to be retained.

There's a useful guide here https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist as to how FTTP is installed

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.