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My freenetname.co.uk email stopped working this morning, due to 'incorrect password' (although it hasn't changed for a long time).
Tried logging in to the plusnet email service with my freenetname email to retrieve/reset my password, only to find that it the account is not recognised.
I've been a freenetname customer since the service started many years ago, and my account is still valid until renewal at the end of June 2018
Sorry to hear that.
If you can PM me your username I can look into this for you.