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Freenetname domain expired - please help

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tinus
Newbie
Posts: 1
Registered: ‎02-08-2010

Freenetname domain expired - please help

Hello,
My Freenetname/Madasafish domain expired on 7 October 2019, so assistance would be appreciated in getting it renewed. I've seen others on this forum have had similar issues which have since been resolved. Given that I have had this domain for some considerable time (20+ years) and am reliant on the associated email address I would appreciate your help in getting this sorted.

Kind Regards,

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12 REPLIES 12
Plusnet Help Team
Plusnet Help Team
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Registered: ‎09-10-2018

Re: Freenetname domain expired - please help

Fix

Hi @tinus, thanks for your message.

 

Are you able to please PM me the domain in question, along with the email address?

 

With the above I should be able to get it renewed and back online within the next 24 hours.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
hroots
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Registered: 3 weeks ago

Re: Freenetname domain expired - please help

I have exactly the same issue with a Freenetname/Madasafish domain. Would it be possible to get mine renewed as well?

Plusnet Help Team
Plusnet Help Team
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Re: Freenetname domain expired - please help

Thanks for getting in touch @hroots

Could you PM me your domain or Freenetname email address so I can get this renewed for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hroots
Newbie
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Re: Freenetname domain expired - please help

Thanks @Gandalf . I've pm'd the details.

Plusnet Help Team
Plusnet Help Team
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Re: Freenetname domain expired - please help

Thanks @hroots I'll pick it up tonight and make sure a task is raised to the appropriate team to renew your domain tomorrow

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hroots
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Re: Freenetname domain expired - please help

Thank you so much!

Plusnet Help Team
Plusnet Help Team
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Re: Freenetname domain expired - please help

No problem @hroots, the task's raised now. Fingers crossed for an early morning renewal although it'd depend on how much work the guys have tomorrow. Officially the lead time is 3 working days although they're usually sorted rather speedily.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
AdrianS
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Freenetname domain expired - please help

Hi, My domain has also recently expired, and I would like to get it restored.  How should I go about this ?

 

Thanks.

Plusnet Help Team
Plusnet Help Team
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Re: Freenetname domain expired - please help

@AdrianS,

 

We've sent it to our Networks team to renew it for you. It should be renewed within 24 hours. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Plusnet Help Team
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Re: Freenetname domain expired - please help

@AdrianS,

 

Our networks team have now confirmed this has been renewed for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
AdrianS
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Freenetname domain expired - please help

Thank you. All renewed and up and running.
Plusnet Alumni (retired) Optimatts
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Registered: ‎25-09-2018

Re: Freenetname domain expired - please help

No problem @AdrianS Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team