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Freenetname/Madasafish domain soon to expire

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jontysoper
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Registered: ‎15-09-2015

Freenetname/Madasafish domain soon to expire

Hi,

 

I've stumbled across the fact my legacy FNN domain is soon to expire in early October.  I found this out whilst setting up more 2FA on Nominet's website - and having performed some searches, here, it seems a number of FNN domains have been expiring lately.

 

I still use and pay for the email and domain part of things with Plusnet, even though my broadband and telephone were moved elsewhere.  All's good and I have no reason to switch, so, if someone from Plusnet support could raise a ticket to get the domain (sopertek.co.uk) renewed I'd be very grateful.  I've seen this done a lot - this way, via the forum - so thought it considerate to create my own thread versus hop onto someone's else's.  Else I'm happy to call in to progress.

 

Best regards,

 

Jonty.

11 REPLIES 11
MasterOfReality
Plusnet Help Team
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Re: Freenetname/Madasafish domain soon to expire

Hi @jontysoper 

 

Thanks for reaching out! 

 

I've raised a request to our Net Ops team to get this domain renewed for you and opened a ticket on your account which will be updated once this has been done. 

 

Kind Regards, 

Alisdair 

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 MoR
 Plusnet Help Team
jontysoper
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Registered: ‎15-09-2015

Re: Freenetname/Madasafish domain soon to expire

Hi Alisdair,

 

Many thanks for helping out, Sir.  I'm extremely grateful and appreciate you getting the ball rolling.

 

Best regards,

 

Jonty.

MasterOfReality
Plusnet Help Team
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Registered: ‎26-03-2018

Re: Freenetname/Madasafish domain soon to expire

No worries - that's what we are here for! 

I'll update this thread as well once I've had a reply in case you don't see the ticket update. 

All the best! 

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 MoR
 Plusnet Help Team
MasterOfReality
Plusnet Help Team
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Registered: ‎26-03-2018

Re: Freenetname/Madasafish domain soon to expire

Hi @jontysoper

 

Our Net Ops Team have replied stating:

 

"As long as the domain is set to Yes for renewal in DCS then the domain should be automatically renewed around it's renewable period." 

 

Yours is set to yes, and therefore should renew automatically. 
 

Kind Regards

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 MoR
 Plusnet Help Team
jontysoper
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Posts: 16
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Registered: ‎15-09-2015

Re: Freenetname/Madasafish domain soon to expire

Hi Alisdair,

 

Many thanks for the update and assurance - it really is appreciated.  I'm sorry for the delay in responding, given your superb efforts - I've been away.

 

If there's a hiccup when the renewal kicks-in I'll flag again, otherwise many thanks to the team that is Plusnet!

 

Best,

 

Jonty.

jontysoper
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Registered: ‎15-09-2015

Re: Freenetname/Madasafish domain soon to expire

Hi Alisdair et al,

 

I have received an email today from Nominet, who advise my sopertek.co.uk domain has expired.  I've checked with Nominet and it is indeed marked as having expired as of 8th October, so sadly it appears the auto-renewal did not work.

 

I regret the need to revive this thread but would appreciate if the team could progress this renewal?  Or perhaps it just takes some time?

 

Best regards,

 

Jonty.

Gandalf
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Re: Freenetname/Madasafish domain soon to expire

Fix

Hi @jontysoper thanks for getting back to us.

Apologies for the previous advice, I can confirm we don't auto-renew Madasafish domains. I've raised this back through to our NetOps team to manually renew your domain as soon as possible.

This should be done within the next 24 to 48 hours. Let us know how it goes.

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 Anoush Mortazavi
 Plusnet Help Team
jontysoper
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Registered: ‎15-09-2015

Re: Freenetname/Madasafish domain soon to expire

Hi Gandalf,

 

Many thanks for the detail and for progressing this for me - it's very much appreciated indeed.

 

More than happy to keep you posted.

 

Best,

 

Jonty.

Gandalf
Plusnet Help Team
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Re: Freenetname/Madasafish domain soon to expire

Hi Jonty, no problem.

Your domain should be renewed now though Smiley

Let me know if there's anything else you'd need help with.

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 Anoush Mortazavi
 Plusnet Help Team
jontysoper
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Re: Freenetname/Madasafish domain soon to expire

Hi Gandalf,

 

Indeed, domain has been renewed for another 12 months.

 

Many, many thanks for your and the team's help!

 

Best wishes.

 

Jonty.

Gandalf
Plusnet Help Team
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Re: Freenetname/Madasafish domain soon to expire

Excellent Thumbs_Up not a problem.

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 Anoush Mortazavi
 Plusnet Help Team