Freenetname/Madasafish domain has not renewed
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- Freenetname/Madasafish domain has not renewed
14-09-2017 7:54 AM
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My account has a domain attached which was grandfathered in from Freenetname/Madasfish, and last week I received notification from Nominet its registration was expiring, which I confirmed with a whois.
I opened a question and heard nothing back, so phoned yesterday and reached technical support who opened a ticket which states the domain was automatically renewing yesterday.
As of this morning a whois search still shows "renewal required": while everything's still working I'm worried about losing the domain: can anyone help?
Fixed! Go to the fix.
Re: Freenetname/Madasafish domain has not renewed
14-09-2017 4:39 PM
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Re: Freenetname/Madasafish domain has not renewed
14-09-2017 4:43 PM
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Hi Gandalf,
Will do, I'm keeping an eye on it via whois.
Re: Freenetname/Madasafish domain has not renewed
16-09-2017 8:26 AM
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Hi Gandalf,
No change as of this morning: Nominet's whois is still reporting the following
Registered on: 07-Sep-1999 Expiry date: 07-Sep-2017 Last updated: 24-Nov-2016
Re: Freenetname/Madasafish domain has not renewed
16-09-2017 4:26 PM
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18-09-2017 5:31 PM
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Re: Freenetname/Madasafish domain has not renewed
21-09-2017 12:10 AM
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Just to let you know the renewal has gone through today. Thanks so much for your help.
Re: Freenetname/Madasafish domain has not renewed
21-09-2017 5:42 AM
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Re: Freenetname/Madasafish domain has not renewed
26-09-2017 10:26 AM
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I have the same renewal problem - PM sent
Phil
Using a TP-Link Archer VR600 modem-router.
Re: Freenetname/Madasafish domain has not renewed
28-09-2017 2:30 PM
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@PeeGee, should be sorted now.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Freenetname/Madasafish domain has not renewed
28-09-2017 10:03 PM
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Thanks Bob, all fine.
Phil
Using a TP-Link Archer VR600 modem-router.
Re: Freenetname/Madasafish domain has not renewed
02-10-2017 4:27 PM
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Hi Gandalf, I have received the same email from Nominet saying I need to contact Madasafish to renew my Freenetname domain. I currently subscribe to a Just Mail service.
Can I assume that if I keep paying my annual subscription for Just Mail then my domain will be automatically renewed as and when required by who ever is in charge of all this stuff?
cheers
Re: Freenetname/Madasafish domain has not renewed
04-10-2017 1:40 PM
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Hi,
If you check your domain on a who.is lookup site you should see that the domain has been registered for 2 further years now. On the account you have this should be automatic for you.
Re: Freenetname/Madasafish domain has not renewed
13-10-2017 8:33 PM
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i It looks like this might be the reason my e-mail account has gone awry. I tried going to my website and basically it wasn't there ('Firefox can't find the server'), so I went to Nominet to check it up and:
Registrar:
Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]
URL: http://www.madasafish.com
Relevant dates:
Registered on: 10-Sep-1999
Expiry date: 10-Sep-2017
Last updated: 07-Aug-2015
Registration status:
Renewal required.
*** This registration has been SUSPENDED. ***
Since my e-mail shares the address I assume that's why it stopped working after the 9th October.
I checked my bank account and I'm up to date with payments (as they're by Direct Debit they should be), the monthly fee taken on 6th October.
I would be grateful if this could be fixed a.s.a.p.
Re: Freenetname/Madasafish domain has not renewed
14-10-2017 6:28 PM
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I've raised the support ticket on your account to the relevant team to investigate this.
It's unlikely to be looked at this weekend I'm afraid but should be seen at the start of next week.
Apologies for any inconvenience caused.
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- Freenetname/Madasafish domain has not renewed