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Freenetname/Madasafish domain has not renewed

FIXED
jofster
Newbie
Posts: 4
Thanks: 1
Registered: 08-09-2017

Freenetname/Madasafish domain has not renewed

My account has a domain attached which was grandfathered in from Freenetname/Madasfish, and last week I received notification from Nominet its registration was expiring, which I confirmed with a whois.

I opened a question and heard nothing back, so phoned yesterday and reached technical support who opened a ticket which states the domain was automatically renewing yesterday.

As of this morning a whois search still shows "renewal required": while everything's still working I'm worried about losing the domain: can anyone help?

16 REPLIES
Plusnet Help Team
Plusnet Help Team
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Re: Freenetname/Madasafish domain has not renewed

Hello there.

 

It looks like you've since called us and your domain should renew today.

Can you let us know if it's still not renewed by tomorrow?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jofster
Newbie
Posts: 4
Thanks: 1
Registered: 08-09-2017

Re: Freenetname/Madasafish domain has not renewed

Hi Gandalf,

 

Will do, I'm keeping an eye on it via whois.

jofster
Newbie
Posts: 4
Thanks: 1
Registered: 08-09-2017

Re: Freenetname/Madasafish domain has not renewed

Hi Gandalf,

 

No change as of this morning: Nominet's whois is still reporting the following

 

Registered on: 07-Sep-1999
        Expiry date:  07-Sep-2017
        Last updated:  24-Nov-2016 

 

Plusnet Help Team
Plusnet Help Team
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Re: Freenetname/Madasafish domain has not renewed

Sorry to see it’s not renewed still. Sad I’ll pick this up on Monday when I’m back in the office.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Freenetname/Madasafish domain has not renewed

Fix

I've pointed a ticket on your account to the relevant team to manually renew your domain

I'd expect this to happen within 24-72 hours

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jofster
Newbie
Posts: 4
Thanks: 1
Registered: 08-09-2017

Re: Freenetname/Madasafish domain has not renewed

Hi Gandalf,

Just to let you know the renewal has gone through today. Thanks so much for your help.
Plusnet Help Team
Plusnet Help Team
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Re: Freenetname/Madasafish domain has not renewed

Fantastic Thumbs Up no problems, anytime.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PeeGee
Aspiring Pro
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Re: Freenetname/Madasafish domain has not renewed

@Gandalf

I have the same renewal problem - PM sent

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Gaffer
Community Gaffer
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Re: Freenetname/Madasafish domain has not renewed

@PeeGee, should be sorted now.

Bob Pullen
Plusnet Products Team
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PeeGee
Aspiring Pro
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Re: Freenetname/Madasafish domain has not renewed

Thanks Bob, all fine.

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Tony9891
Newbie
Posts: 1
Registered: 3 weeks ago

Re: Freenetname/Madasafish domain has not renewed

Hi Gandalf, I have received the same email from Nominet saying I need to contact Madasafish to renew my Freenetname domain. I currently subscribe to a Just Mail service. 

 

Can I assume that if I keep paying my annual subscription for Just Mail then my domain will be automatically renewed as and when required by who ever is in charge of all this stuff?Huh

cheers

Plusnet Help Team
Plusnet Help Team
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Re: Freenetname/Madasafish domain has not renewed

Hi,

 

If you check your domain on a who.is lookup site you should see that the domain has been registered for 2 further years now. On the account you have this should be automatic for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
SeakingHelp
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Re: Freenetname/Madasafish domain has not renewed

i It looks like this might be the reason my e-mail account has gone awry. I tried going to my website and basically it wasn't there ('Firefox can't find the server'), so I went to Nominet to check it up and:

Registrar:
Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]
URL: http://www.madasafish.com

Relevant dates:
Registered on: 10-Sep-1999
Expiry date: 10-Sep-2017
Last updated: 07-Aug-2015

Registration status:
Renewal required.
*** This registration has been SUSPENDED. ***

 

Since my e-mail shares the address I assume that's why it stopped working after the 9th October.

I checked my bank account and I'm up to date with payments (as they're by Direct Debit they should be), the monthly fee taken on 6th October.

I would be grateful if this could be fixed a.s.a.p.

Plusnet Help Team
Plusnet Help Team
Posts: 3,009
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Registered: 21-04-2017

Re: Freenetname/Madasafish domain has not renewed

I've raised the support ticket on your account to the relevant team to investigate this.

It's unlikely to be looked at this weekend I'm afraid but should be seen at the start of next week.

 

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team