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Freenetname/Madasafish domain has not renewed

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jofster
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Freenetname/Madasafish domain has not renewed

My account has a domain attached which was grandfathered in from Freenetname/Madasfish, and last week I received notification from Nominet its registration was expiring, which I confirmed with a whois.

I opened a question and heard nothing back, so phoned yesterday and reached technical support who opened a ticket which states the domain was automatically renewing yesterday.

As of this morning a whois search still shows "renewal required": while everything's still working I'm worried about losing the domain: can anyone help?

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 2,760
Thanks: 593
Fixes: 138
Registered: 21-04-2017

Re: Freenetname/Madasafish domain has not renewed

Hello there.

 

It looks like you've since called us and your domain should renew today.

Can you let us know if it's still not renewed by tomorrow?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jofster
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Re: Freenetname/Madasafish domain has not renewed

Hi Gandalf,

 

Will do, I'm keeping an eye on it via whois.

jofster
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Re: Freenetname/Madasafish domain has not renewed

Hi Gandalf,

 

No change as of this morning: Nominet's whois is still reporting the following

 

Registered on: 07-Sep-1999
        Expiry date:  07-Sep-2017
        Last updated:  24-Nov-2016 

 

Plusnet Help Team
Plusnet Help Team
Posts: 2,760
Thanks: 593
Fixes: 138
Registered: 21-04-2017

Re: Freenetname/Madasafish domain has not renewed

Sorry to see it’s not renewed still. Sad I’ll pick this up on Monday when I’m back in the office.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 2,760
Thanks: 593
Fixes: 138
Registered: 21-04-2017

Re: Freenetname/Madasafish domain has not renewed

Fix

I've pointed a ticket on your account to the relevant team to manually renew your domain

I'd expect this to happen within 24-72 hours

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jofster
Newbie
Posts: 4
Thanks: 1
Registered: 2 weeks ago

Re: Freenetname/Madasafish domain has not renewed

Hi Gandalf,

Just to let you know the renewal has gone through today. Thanks so much for your help.
Plusnet Help Team
Plusnet Help Team
Posts: 2,760
Thanks: 593
Fixes: 138
Registered: 21-04-2017

Re: Freenetname/Madasafish domain has not renewed

Fantastic Thumbs Up no problems, anytime.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team