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Freenetname/Madasafish Domain name has expired

FIXED
stonecross
Dabbler
Posts: 11
Thanks: 3
Registered: ‎21-05-2013

Re: Freenetname/Madasafish Domain name has expired

Hi Gandalf,

No there is no option

The Screen shots below are what it comes up with and after the second one asking you to sign in for online support, you end up back at "square one"

Capture 1.JPGCapture 2.JPGCapture 3.JPG

Plusnet Help Team
Plusnet Help Team
Posts: 15,708
Thanks: 4,854
Fixes: 809
Registered: ‎21-04-2017

Re: Freenetname/Madasafish Domain name has expired

Thanks @stonecross 

Unfortunately while I'm unlikely able to influence the decision we've made about removing the ability to create a ticket yourself on a Madasafish account, I've raised the issue with replying to an already open ticket online for further investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
stonecross
Dabbler
Posts: 11
Thanks: 3
Registered: ‎21-05-2013

Re: Freenetname/Madasafish Domain name has expired

OK Thanks - All understood.

Plusnet Help Team
Plusnet Help Team
Posts: 15,708
Thanks: 4,854
Fixes: 809
Registered: ‎21-04-2017

Re: Freenetname/Madasafish Domain name has expired

No problem, let me know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
markejon
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Freenetname/Madasafish Domain name has expired

Hi,

I am another Freenetname/Madasafish customer who has received a domain renewal notification. I would like to keep the domain name - What do i need to do?

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 14,794
Thanks: 392
Fixes: 107
Registered: ‎27-04-2007

Re: Freenetname/Madasafish Domain name has expired

Hi there, 

 

I'll pick that up with the relevant team on Monday for you. I've added a ticket to your account here to document getting that done for you: https://www.plus.net/wizard/?p=view_question&id=197632793 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
markejon
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Freenetname/Madasafish Domain name has expired

Hi Adam,

What account did you add it to? I'm not sure that I have a plusnet account.

Plusnet Help Team
Plusnet Help Team
Posts: 1,643
Thanks: 297
Fixes: 95
Registered: ‎26-03-2018

Re: Freenetname/Madasafish Domain name has expired

Hi @markejon,

 

Apologies for the Plusnet URL and for any confusion that this has caused. I can confirm that this ticket was added to your Freenetname/Madasafish account. Our operations team have now confirmed that they have renewed your domain. Please don't hesitate to get back in touch if there's anything else that you'd like to discuss.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
hardbob
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Freenetname/Madasafish Domain name has expired

Hi

Like many others my Madasafish / Freenetname domain (the-hardings.co.uk) has expired.

I was notified by Nominet on 27/12/2019.

Can you please do what's necessary to renew it.

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 1,403
Thanks: 132
Fixes: 56
Registered: ‎06-08-2018

Re: Freenetname/Madasafish Domain name has expired

All raised for you @hardbob, it'll take up to 48 hours to complete - I'll update you once I have further news.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Plusnet Help Team
Plusnet Help Team
Posts: 1,403
Thanks: 132
Fixes: 56
Registered: ‎06-08-2018

Re: Freenetname/Madasafish Domain name has expired

Hey @hardbob,

 

Your domain has now been renewed.

 

Let us know if you need anything else,

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


markejon
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Freenetname/Madasafish Domain name has expired

Thanks Emily.

As per nominet, the domain has been renewed until 29th Dec 2020.

Highlighted
JillMB
Newbie
Posts: 4
Registered: ‎27-02-2018

Re: Freenetname/Madasafish Domain name has expired

Hi
I had a similar worry, but my domain has been renewed until 2021 (I think). At the time, I was told by a Plusnet employee that plans to continue offering domains & webhosting were a bit up in the air and it might be wise to consider another source so I'm not caught out. If I decide to switch to another provider for my webhosting, would I be able to have the domain ownership transferred to my name (as it had been originally)?
Plusnet Help Team
Plusnet Help Team
Posts: 1,980
Thanks: 28
Fixes: 7
Registered: ‎24-07-2014

Re: Freenetname/Madasafish Domain name has expired

I don't think there is anything to worry about for the time being, domains are renewed for a year when due. It's always prudent to do a quick whois check (who.is) to check around the time it's due.

 

When you do transfer, you'd transfer in full so registration and hosting is done by the new company. For example, if the domain is a.co.uk, we'd change the tag from FORCE9 to the new tag and in turn this would change the DNS servers away from us.

 


 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team