Freenetname/Madasafish Domain name has expired
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Re: Freenetname/Madasafish Domain name has expired
30-12-2019 2:02 PM
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Hi Gandalf,
No there is no option
The Screen shots below are what it comes up with and after the second one asking you to sign in for online support, you end up back at "square one"
Re: Freenetname/Madasafish Domain name has expired
30-12-2019 2:40 PM
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Thanks @stonecross
Unfortunately while I'm unlikely able to influence the decision we've made about removing the ability to create a ticket yourself on a Madasafish account, I've raised the issue with replying to an already open ticket online for further investigation.
Re: Freenetname/Madasafish Domain name has expired
30-12-2019 2:46 PM
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OK Thanks - All understood.
Re: Freenetname/Madasafish Domain name has expired
30-12-2019 2:57 PM
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Re: Freenetname/Madasafish Domain name has expired
03-01-2020 7:19 PM
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Hi,
I am another Freenetname/Madasafish customer who has received a domain renewal notification. I would like to keep the domain name - What do i need to do?
Thanks
Re: Freenetname/Madasafish Domain name has expired
04-01-2020 1:45 PM
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Hi there,
I'll pick that up with the relevant team on Monday for you. I've added a ticket to your account here to document getting that done for you: https://www.plus.net/wizard/?p=view_question&id=197632793
Re: Freenetname/Madasafish Domain name has expired
10-01-2020 5:43 PM
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Hi Adam,
What account did you add it to? I'm not sure that I have a plusnet account.
Re: Freenetname/Madasafish Domain name has expired
11-01-2020 3:10 PM
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Hi @markejon,
Apologies for the Plusnet URL and for any confusion that this has caused. I can confirm that this ticket was added to your Freenetname/Madasafish account. Our operations team have now confirmed that they have renewed your domain. Please don't hesitate to get back in touch if there's anything else that you'd like to discuss.
Re: Freenetname/Madasafish Domain name has expired
12-01-2020 2:57 PM
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Hi
Like many others my Madasafish / Freenetname domain (the-hardings.co.uk) has expired.
I was notified by Nominet on 27/12/2019.
Can you please do what's necessary to renew it.
Thanks
Re: Freenetname/Madasafish Domain name has expired
13-01-2020 7:23 PM
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All raised for you @hardbob, it'll take up to 48 hours to complete - I'll update you once I have further news.
Thanks.
Re: Freenetname/Madasafish Domain name has expired
14-01-2020 1:09 PM
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Re: Freenetname/Madasafish Domain name has expired
14-01-2020 8:40 PM
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Thanks Emily.
As per nominet, the domain has been renewed until 29th Dec 2020.
Re: Freenetname/Madasafish Domain name has expired
15-01-2020 4:07 PM
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I had a similar worry, but my domain has been renewed until 2021 (I think). At the time, I was told by a Plusnet employee that plans to continue offering domains & webhosting were a bit up in the air and it might be wise to consider another source so I'm not caught out. If I decide to switch to another provider for my webhosting, would I be able to have the domain ownership transferred to my name (as it had been originally)?
Re: Freenetname/Madasafish Domain name has expired
16-01-2020 4:46 PM
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I don't think there is anything to worry about for the time being, domains are renewed for a year when due. It's always prudent to do a quick whois check (who.is) to check around the time it's due.
When you do transfer, you'd transfer in full so registration and hosting is done by the new company. For example, if the domain is a.co.uk, we'd change the tag from FORCE9 to the new tag and in turn this would change the DNS servers away from us.
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