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Freenetname/Madasafish Domain name has expired

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sacculin
Hooked
Posts: 5
Registered: ‎26-09-2019

Freenetname/Madasafish Domain name has expired

I have received an email from Nominet saying my domain name has expired.  I am an ex Freenetname/Madasafish customer and have had the domain for about 20 years without a problem.

I use this domain name for all my email correspondence so it would be problematic if it stopped working.  Could someone please contact me to inform how I can get the domain renewed?

Thanks.

15 REPLIES 15
Plusnet Help Team
Plusnet Help Team
Posts: 508
Thanks: 59
Fixes: 20
Registered: ‎06-08-2018

Re: Freenetname/Madasafish Domain name has expired

Hi @sacculin,

 

Thanks for getting in touch.

 

I'm sorry to hear that and appreciate your concern. To get your domains renewed please can you send both your Freenetname and Madasafish email addresses by private message so I can trace your accounts and request the renewal.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
flam
Newbie
Posts: 3
Registered: ‎29-09-2019

Re: Freenetname/Madasafish Domain name has expired

Hi,

I'm in similar situation.  Got an email from Nominet today advising that my domain name 'lam.org.uk' acquired from freenetname days, has expired yesterday!

Since I'll be out of the country from the evening of Wednesday 02/10/2019. When traveling I may not have access to reliable internet services and also will rely on my domain name associated emails accounts for communication therefore I would like to have this resolved urgently.

I would appreciate help to renew my ownership of this domain name.

Thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 1,656
Thanks: 312
Fixes: 62
Registered: ‎11-01-2018

Re: Freenetname/Madasafish Domain name has expired

 

Hi @flam

 

Thanks for highlighting this - I'm sorry that your domain has expired.

 

If you could drop a PM across with your freenetname details we'll be happy to get this renewed for you.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
sacculin
Hooked
Posts: 5
Registered: ‎26-09-2019

Re: Freenetname/Madasafish Domain name has expired

Hi. I forwarded the details you asked for on Thursday. Do you need anything else to action this?
flam
Newbie
Posts: 3
Registered: ‎29-09-2019

Re: Freenetname/Madasafish Domain name has expired

Hi @RandallFlagg, thanks for the prompt service, appreciated.

I'm now all good for the next 12 months.

flam

sacculin
Hooked
Posts: 5
Registered: ‎26-09-2019

Re: Freenetname/Madasafish Domain name has expired

That's great news for @flam . However, I don't seem to be able to get anything like the same level of service. I've heard nothing at all from anyone at PlusNet for 4 days now. Could someone please help me with the original issue? @LordFoul seems to have gone very quiet on this so perhaps someone else could help? @RandallFlagg perhaps?

 

Thanks.

flam
Newbie
Posts: 3
Registered: ‎29-09-2019

Re: Freenetname/Madasafish Domain name has expired

Hi @sacculin , have you check with https://www.nominet.uk/whois/ to see if your domain has been renewed?

sacculin
Hooked
Posts: 5
Registered: ‎26-09-2019

Re: Freenetname/Madasafish Domain name has expired

Hi @flam . Thanks for the suggestion. Yes, I had checked in the last half hour and it's still showing as in need of renewal.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-02-2019

Re: Freenetname/Madasafish Domain name has expired

Fix

Hi @sacculin, I am sorry for the delay in picking this up for you.

 

I have now sent a request for your domain to be renewed. Please allow up to 3 working days for this to be processed howevever it should be picked up much sooner.

 

Thank you for your patience.

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 Faris
 Plusnet Help Team
sacculin
Hooked
Posts: 5
Registered: ‎26-09-2019

Re: Freenetname/Madasafish Domain name has expired

Thanks very much @Beyhive . The domain has now been renewed and I'm good for another year.

Plusnet Help Team
Plusnet Help Team
Posts: 440
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Registered: ‎25-02-2019

Re: Freenetname/Madasafish Domain name has expired

You're more than welcome @sacculin,

 

Let us know if you have any further queries please.

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 Faris
 Plusnet Help Team
stonecross
Newbie
Posts: 2
Registered: ‎21-05-2013

Re: Freenetname/Madasafish Domain name has expired

I have a ticket raised no 195364701 which doesn't appear to have been actioned.

Can you sort it please?

It relates to domain name renewal.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: Freenetname/Madasafish Domain name has expired

Hi @stonecross,

 

Thank you for getting in touch. I've had a look on who.is and it's showing that your domain was renewed on the 23rd of October.

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 Emily D
 Plusnet Help Team
stonecross
Newbie
Posts: 2
Registered: ‎21-05-2013

Re: Freenetname/Madasafish Domain name has expired

Thanks EmilyD, when I spoke to Mark Winterman at your end to raise the ticket, he said I would get an Email from Tech Support to confirm when it had been actioned, I didn't, hence my message above.

I see now that it has been renewed for a year.

Will I need to remind Plusnet to renew next year or will it be automatically renewed?