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Freenetname/Madasafish Domain name expiry

Stan_the_man_99
Newbie
Posts: 2
Registered: ‎11-06-2019

Freenetname/Madasafish Domain name expiry

I have received an email from Nominet saying my domain name has expired.  I have had this for about 10 years or so and have never had any problems so a bit surprised.  I am an ex Freenetname/Madasafish customer so can only assume PlusNet are doing some housekeeping?  Anyway, after reading other posts, it seems posting on here is the best way forward.  I did phone Plusnet yesterday afternoon but really don't think he knew what he was doing, he said he would email Backoffice and copy me in on the email - he didn't!.

I use this domain name for all my email correspondence so would be a nightmare if it stopped working.  Could someone please contact me to take this forward to ensure the domain name is renewed.

Thank you

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,005
Fixes: 405
Registered: ‎01-01-2012

Re: Freenetname/Madasafish Domain name expiry

Thanks for getting in touch @Stan_the_man_99

If you can PM us your username we can look into this for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Stan_the_man_99
Newbie
Posts: 2
Registered: ‎11-06-2019

Re: Freenetname/Madasafish Domain name expiry

Thanks @MatthewWheeler - have PM'd you.  Thanks

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,005
Fixes: 405
Registered: ‎01-01-2012

Re: Freenetname/Madasafish Domain name expiry

Thanks for getting back to us @Stan_the_man_99

I've raised the task to our domain team and we'll get that renewed as soon as possible

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team