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Freenetname/Madasafish Domain Expiry

FIXED
DNTetlow
Newbie
Posts: 4
Registered: ‎09-10-2019

Freenetname/Madasafish Domain Expiry

Hello,
My Freenetname/Madasafish domain expired on 25th September, so assistance would be appreciated in getting it renewed. I've seen others on this forum have had similar issues which have since been resolved. Given that I have had this domain for some considerable time and am reliant on the associated email address I would appreciate your help in getting this sorted.

9 REPLIES 9
Plusnet Help Team
Plusnet Help Team
Posts: 507
Thanks: 76
Fixes: 32
Registered: ‎25-02-2019

Re: Freenetname/Madasafish Domain Expiry

Hi @DNTetlow,

 

I have escalated your account to the relevant team to renew your domain. Please allow up to 72 hours for this to be done but it should be done much sooner.

 

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
DNTetlow
Newbie
Posts: 4
Registered: ‎09-10-2019

Re: Freenetname/Madasafish Domain Expiry

Thank you but you will need the domain name, which is tetlow.co.uk
Plusnet Help Team
Plusnet Help Team
Posts: 507
Thanks: 76
Fixes: 32
Registered: ‎25-02-2019

Re: Freenetname/Madasafish Domain Expiry

Hi @DNTetlow,

 

We already have the domain name on your account.

 

The relevant team have also just advised me that your domain has now been renewed.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
DNTetlow
Newbie
Posts: 4
Registered: ‎09-10-2019

Re: Freenetname/Madasafish Domain Expiry

Thank you. I didn’t realise that I had given you my freenetname account details [Removed] .. so I’m impressed. Once I see the change in the nominet listing I will close the post. 😊

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

Plusnet Help Team
Plusnet Help Team
Posts: 507
Thanks: 76
Fixes: 32
Registered: ‎25-02-2019

Re: Freenetname/Madasafish Domain Expiry

Fix

You're more than welcome @DNTetlow,

 

Let us know if you have any further queries please Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
DNTetlow
Newbie
Posts: 4
Registered: ‎09-10-2019

Re: Freenetname/Madasafish Domain Expiry

Hi,

I have checked Whois and the domain name has been renewed for another year - thank you for sorting this out for me. It is much appreciated. One last question related to this - will it be renewed automatically from now on or do I need to set a diary reminder each year to request it be renewed?

Plusnet Help Team
Plusnet Help Team
Posts: 507
Thanks: 76
Fixes: 32
Registered: ‎25-02-2019

Re: Freenetname/Madasafish Domain Expiry

Hi @DNTetlow,

 

I am afraid you would need to set a reminder to request a renewal as it would need to be manually done by ourselves.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
SalliG
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Freenetname/Madasafish Domain Expiry

I have the same problem having received an email today from Nominet to say my domain has expired and I need to get in touch with madasafish - please can you assist, I have done the progression from madasafish to freenetname to plusnet - the madasafish site sent me round in circles and I am at present visiting family in the US so not so easy to phone to sort. My url is www.nutty-tart.co.uk with the accompanying emails which you should have on record

Thanks

Salli Griffith

Plusnet Help Team
Plusnet Help Team
Posts: 507
Thanks: 76
Fixes: 32
Registered: ‎25-02-2019

Re: Freenetname/Madasafish Domain Expiry

Hi @SalliG,

 

We have sent a domain renewal request to the relevant team. Please allow up to 3 working days for this to be actioned however, it should be done much sooner.

 

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team