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Failed to connect to updraftplus.com port 443: Connection timed out

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Vega
Grafter
Posts: 91
Thanks: 2
Registered: 22-06-2009

Failed to connect to updraftplus.com port 443: Connection timed out

Hi 

 

I'm trying to install updraftplus to my WordPress website hosted on my PN CCGI webspace but it's coming up with this error when I try to login to my updraftplus account via the plugin..

 

Failed to connect to updraftplus.com port 443: Connection timed out.

I've been told this might be because PNs firewall might be blocking it. Is this possibly the problem?

Thanks 

2 REPLIES
Vega
Grafter
Posts: 91
Thanks: 2
Registered: 22-06-2009

Re: Failed to connect to updraftplus.com port 443: Connection timed out

I've had a reply from updraftplus.com (below). Can this be looked in to on the hosting servers?

 

Hi Matthew,

cURL error 7 is a 'failed to connect' error. The error indicates that the network that UpdraftPlus is attempting to connect to is unreachable. This shows that the connection isn't being blocked, but is failing to reach the UpdraftPlus.com servers.

Can you try to check with your host please?

Best Wishes,
Bryle

--
https://updraftplus.com
A trading name of Simba Hosting Ltd (UK), UK registered company: 8570611

Superuser
Superuser
Posts: 9,519
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Failed to connect to updraftplus.com port 443: Connection timed out

I suspect the problem is that our CCGI hosting is not configured to support https (SSL/TLS).

David