Failed Billing
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: Failed Billing
Failed Billing
28-02-2019 11:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi - I have a link sent from my son's school (which I have checked to be genuine) and when I click on it, it opens up a Plus Net page that has this message: The account has no invoice in Failed Billing. I tried this using my laptop, ipad, iphone and they all resulted with the same message. There is no problem going to other sites, just when I click on this link in the body of the email.
Thanks
John
Re: Failed Billing
01-03-2019 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi John.
I've rebooted a setting on your account which should fix this, but if you do continue to see the error message "no invoice in failed billing" can you switch your router off for 65 minutes letting us know how it goes following that?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page